Data Entry Entry-Level

A r t i R. Dhumal

P r o g r a m M a n a g e r

https://www.linkedin.com/in/arti-dhumal-bb833bba/

Pune, Maharashtra 976-***-**** ***********@*****.*** OBJECTIVE

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

E D U C A T I O N — EXPERIENCE

St. Mira’s College for Girls

Higher Secondary School

[Commerce]

Trinity High School

Secondary School Certificate

June 2021 – Till Date

Program Manager – Wynisco

Identified program obstacles and communicated possible impacts to team.

Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.

Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.

Coached team members on productivity strategies to accomplish challenging goals.

Interacted with customers and clients to identify business needs and requirements.

Built teams to address project goals and objectives for multiple projects.

Developed and maintained logistics workflows, procedures and reports.

Leveraged project management processes and tools to define and execute projects.

Managed and supervised administrative and daily program operations, complying with policies and regulations.

Managed payroll and timekeeping to track hours and accurately pay employees.

Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Collaborated with managers to identify and address employee relations issues.

Assisted with writing job postings and job descriptions for boards.

Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency

Trained new and existing staff members in various training procedures to prepare for job requirements.

Processed invoices and contacted appropriate parties for timely payment receipt.

Verified data files prior to entry to maintain high data accuracy.

Maintained files, records and chronologies of entry activities.

Produced monthly reports with advanced Excel

spreadsheet functions.

Resolved discrepancies in data entry activities for accurate, complete jobs.

Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Followed established procedures to enter and process data correctly.

Trained new hires in technology required to access company systems and complete job tasks.

Created smooth on boarding processes to help new hires adjust to company policies, procedures and processes.

Reviewed on boarding processes regularly, identifying and correcting deficiencies.

Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.

Worked closely with new hires, answering questions and addressing various concerns during on boarding process.

Collaborated with different staff and management to facilitate department-specific on boarding.

Maintained regular schedule of on boarding classes, one- on-one meetings, and transitional hand-offs to supervisors. May 2010 – Jun 2015

Technical Support Administrator [Level 2] -

CompuCom Systems, Inc

Worked with Company Systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Conflict Resolution. Responsible for handling Customer account inquiries, accurately providing information to ensure resolution of Product/Service complaints and ensure customer satisfaction. Oct 2007 – May 2010

Sr. Customer Service Associate [Insurance BFSI] •

WNS Global Services

Worked in the organization for BFSI (Banking, Finance and Insurance) Vertical. Worked for billing process {GAB ROBINS NORTH AMERICA} since 23rd October 2007 to 31st November 2008, did billing for various insurance companies and their adjusters. Also, worked with the claims process from 1st December 2008 to 1st May 2010, which deals with various kinds of documentation for insurance.

Responsibilities handle in Team:

· Uploading and Allocation of task from workflow window.

· Preparing daily and weekly reports.

· Updating BFSI Master Sheet

· Preparing client’s daily and weekly operation review.

· Updating error log on a daily basis.

· Quality checking for the team.

· Indexing documents, identifying the claims for Policyholder.

· Handled the injury and motor claims database for claimants

· QAD (Quality Analysis Data)

· Achieve & manage KPIs, SLAs and productivity targets for the team.

· Team Motivation, monitoring team performance and implementing corrective actions.

K E Y S K I L L S — S k i l l s

Marketing

Project Management

Budget Planning

Social Media

Planning

Telephone etiquette

Status updates

Recordkeeping strengths

Vendor Management

ITIL V3

Zoho CRM

Clarify

REFERENCES

[Available upon request.]

[Available upon request.]

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