Customer Service Local Government
Resume:
PEARL CITY *****
********.*****@*****.***
BERNARD P. ABAD
CAREER OBJECTIVE
Detail-oriented and dependable administrative professional with over 6 years of combined experience in local government service and the BPO industry. Skilled in records management, document processing, and customer service—both in-person and over the phone. Experienced in handling sensitive information, providing clerical support, and working with the public. Eager to contribute to the efficient and accurate operations of the City and County of Honolulu. EXPERIENCE
Office of the Mayor, City Government - Laoag City, Philippines Secretary to the Mayor (Election Campaign Period)
MARCH 28, 2025 - MAY 10, 2025
Immediate Supervisor: Mayor Michael Marcos Keon
● Assisted the Mayor with daily tasks and schedules during the election period.
● Helped manage appointments, meetings, and communications with supporters, staff, and local officials.
● Prepared and organized documents, speeches, and other materials needed for campaign events.
● Coordinated logistics for public appearances and community visits.
● Ensured smooth day-to-day operations by providing administrative and on-the-ground support.
● Maintained confidentiality and handled tasks with professionalism and discretion.
City Government of Laoag - Laoag City, Philippines Detailed at the Department of Interior and Local Government, Laoag City Administrative Aide 1
SEPTEMBER 9, 2023 - MARCH 27, 2025
SEPTEMBER 1, 2020 - FEBRUARY 28, 2023
Supervisors: Janette P. Duarte (2020–2023), Joey A. Francisco (2023–2025)
● Functions as Liaison Officer.
● Talks and records Clients and Visitors.
● Receive and release incoming and outgoing documents.
● Records incoming and outgoing documents.
● Maintains and manages files and records.
● Answers and makes phone calls.
● Performs clerical work such as encoding (MSWord, EXCEL), recording, etc.
● Drafts correspondences.
● Rendered secretariat during the City Peace and Order Council and Anti-Drug Abuse Council Quarterly Meeting
● Provided administrative support to CLGOO and other Senior Staff to ensure continuity of office operation.
● Provides support in the supply and property management of the office.
● Rendered secretariat services to barangay councils and associations.
● Participated in facilitating and organizing training programs such as BNEO, BPOC, and Katarungang Pambarangay.
● Supported various barangay-level programs and assessments including Clean and Green, Barangay Road Clearing, Model Family, and MMMK performance awards.
● Evaluated barangay activities and maintained updated official records.
● Actively attended and contributed to seminars on governance, budgeting, peace and order, and community development
● Maintained a clean and organized office environment; performed messenger duties.
Barangay 5 San Pedro - Laoag City, Philippines
Barangay Secretary
JULY 21, 2018 - AUGUST 31, 2020
Immediate Supervisor: Barangay Chairman Alfredo M. Peralta II
● Maintained official barangay records, minutes of meetings, resolutions, and ordinances.
● Prepared and issued barangay certifications, clearances, and other legal documents.
● Handled incoming and outgoing communications, correspondence, and reports.
● Coordinated with residents, barangay officials, and local agencies on community matters.
● Provided clerical support during barangay assemblies, committee hearings, and special events.
● Ensured proper filing and safekeeping of barangay documents and daily logs.
● Assisted in the preparation of reports submitted to the city government and DILG.
Kinetic Human Division - Laoag City, Philippines
Customer Service Representative (Outbound)
JUNE 2011 - APRIL 2012
● Sell Time Share to clients in the USA.
EDUCATION
Northwestern University, Laoag City, Philippines
Bachelor of Science in Nursing
JUNE 2003 - APRIL 2007
SKILLS
● Accurate data entry and document processing
● Strong customer service skills (phone, email, in-person)
● Experience handling sensitive and confidential information
● Filing, records organization, and administrative support
● Government documentation and public correspondence
● Familiarity with local government operations and reporting
● Proficient in handling high-volume tasks and multitasking
● Meeting deadlines and following through on assigned tasks
● Clear written and verbal communication
● Adaptable, reliable, and able to work independently or in teams
● Coachable, open to feedback, and eager to learn new systems and Procedures
REFERENCES
● MICHAEL MARCOS KEON
CITY MAYOR (City Government of Laoag)
LAOAG CITY
*****************@*****.***
● JANETTE P. DUARTE
City Government Operations Officer (DILG-Laoag City) VINTAR, ILOCOS NORTE
****************@*****.***
● MYLENE ISABEL A. PASCUAL
City Environment and Natural Resources Office (Department Head) CITY GOVERNMENT OF LAOAG (City Hall)
*********@*****.***
TRAININGS and SEMINARS Attended
● Barangay Newly-Elected Officials (BNEO) Basic Training Course March 19 – April 12, 2024 112 Hours DILG Laoag City Role: Secretariat
● Orientation Seminar on Water Conservation and Wastewater Management August 7, 2024 4 Hours City Government of Laoag
● Webinar on Local Government Code 32nd Anniversary: KontraBigay Advocacy October 18, 2023 5 Hours DILG Laoag City
● Strengthening BPOC’s and Role of Barangay Tanods for 2023 BSKE October 5, 2023 8 Hours DILG Laoag City
● Seminar on BTF-ELCAC (Barangay Task Force-End Local Communist Armed Conflict)
July 29, 2022 4 Hours DILG Laoag City, PNP
● Workshop: Barangay Development Plan Formulation and Socio-Economic Profile Updating
Feb 1–2, 2022 16 Hours DILG Laoag City
● Katarungang Pambarangay Seminar-Workshop
February 21, 2020 8 Hours DILG Laoag City
● Barangay Budgeting and Procurement Processes
June 17–19, 2019 24 Hours DBM – Region I
● CBMS Module 3: Planning and Budgeting Workshop
Dec 18–21, 2018 32 Hours CPDO Laoag City
● GREAT Barangays: Grassroots Renewal and Empowerment Seminar Sept 21, 24–25, 2018 24 Hours DILG Laoag City
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