Customer Service Medical Assistant
Resume:
MELANI KEMP
CLERICAL
*****************@*****.***
●10 years' experience in customer service, administrative and graphic design
●Computer literate: Word, Excel, Access, database, Internet, email, familiar with PowerPoint
●Maintain patient confidentiality in accordance with HIPPA/OSHA regulations
●Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
●Professional known for making managerial decisions, using discretion and processing highly confidential information
●Self-motivated team member, employee with the ability to meet, exceed, achieve deadlines and goals
WORK EXPERIENCE
Feb 2025-Present
Medical Assistant, Mercy Endocrinology Clinic Ada
Room Patients/ check vitals/ apply CGMs
Assist provider with anything needed
Refill medication
Communicate with other medical facilities and pharmacies
Fill out Prior Authorization, specialty medication forms & Patient assistance programs
Dec 2021- Feb 2025
Patient Service Representative, Mercy Clinics Ada
Register patients in the Emergency Room/Call Center/Clinic
Verify Demographics/ Insurance
Answer phones and direct to correct area
Register Direct Admits
Patient customer service and hospitality
Assist EMS/Co-Workers with Patient Access, faxing, copying, etc.
Feb 2024- Present
Patient Care Associate, Mercy Ardmore
Assist patients with any needs
Change bedding/keep room clean
Provide water/meals
Glucose checks/Vitals
Jul 2012 - Aug 2021
Program Assistant, Garvin County Community Living Center
Pauls Valley, OK
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
Compile, copy, sort, and file records of office activities, business transactions, and other activities
Complete and mail bills, contracts, policies, invoices, or checks
Deliver messages and run errands
Inventory and order materials, supplies, and services
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
Make travel arrangements for office personnel
Monitor and direct the work of lower-level clerks
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
Review files, records, and other documents to obtain information to respond to requests
Train other staff members to perform work activities, such as using computer applications
Troubleshoot problems involving office equipment, such as computer hardware and software
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
Answer telephones, direct calls, and take messages
Experience with: Sage 50 Accounting, Intuit QuickBooks, Microsoft Office, Facebook, Microsoft Exchange Server, Google Drive, LinkedIn, Microsoft Outlook, Microsoft PowerPoint, 10-key calculators, Laser facsimile machines, Google Docs, Postage machines, Multi-line telephone systems, Voice mail systems, Scanners, Photocopying equipment, Photocopiers, Laptop computers, Desktop computers, Data input scanners, Computer terminals, Computer laser printers, Word processing software, Web browser software, Spreadsheet software, Microsoft Word, Microsoft Windows, Microsoft Excel, Microsoft Access, Bookkeeping software
EDUCATION
July 2025-Present
National Healthcare Association
Currently working on Certification for Medical Assistant
Mar 2004 - Mar 2005
Some College, Business Administration and Management, General.
Colorado Technical Institute, Colorado Springs, CO
●Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes
●Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance
Aug 2001 - Dec 2001
Some College, Architecture and Related Services, Other.
High-Tech Institute, Phoenix, AZ
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