Customer Service Mental Health
Resume:
Tiana Stinson
S U M M A RY
I strive to be a well-rounded individual by balancing hard work with a genuine commitment to making a positive impact. I dedicate myself fully to my responsibilities, always putting in the effort needed to succeed, but I also recognize the importance of giving back. One of my biggest passions is helping kids with their mental health. I believe supporting young people in developing coping skills, resilience, and self-confidence can change the trajectory of their lives. By combining diligence in my work with compassion for others, I aim to grow personally while making meaningful contributions to my community. W O R K E X P E R I E N C E
Coach Aug 2024 - Present
KidStrong Miami-Dade, FL
Monitored children’s physical and emotional well-being. Developed and implemented creative activities to engage children in learning and play. Monitored children’s progress in motor, cognitive, and social-emotional areas. Facilitated positive relationships between children and staff. Modeled appropriate behavior for children.
Teacher Assistant Feb 2024 - Aug 2024
Children's Trust Miami-Dade, FL
Managed student behavior effectively by implementing positive reinforcement strategies. Utilized effective time management skills to balance multiple tasks and responsibilities within the classroom setting.
Aided in the assessment of students' learning outcomes to inform instructional planning and delivery.
Assisted in the implementation of literacy programs that aimed to improve students' reading comprehension and fluency skills.
Offered support during standardized testing periods by proctoring exams and providing accommodations for students with special needs.
Front Desk Associate May 2023 - Feb 2024
Sky Zone Trampoline Park Miami-Dade, FL
Greeted customers, provided customer service, and answered inquiries in a professional manner.
Handled cash transactions, credit card transactions, and check payments. Strengthened customer relationships through personalized service. Ensured accuracy of guest accounts and billing information. Developed and implemented customer service policies and procedures. Teacher Aide Jan 2022 - May 2023
FAMU DRS Tallahassee, FL
Met with parents to discuss student progress and behavior. Organized educational materials and maintained a clean and organized classroom environment.
Monitored and assisted students during recess and lunch. Assisted with the implementation of IEPs and other special education plans. Supported students in the completion of assignments and projects. S K I L L S
Public Speaking
Planning and Instruction
Behavioral Monitoring
Entertaining Activities
Direct Supervision
Cash Handling
Banking Accounts
C O N TACT
*********@*****.***
Miami, FL, 33186
E D U C ATION
Bachelor of Arts: Psychology Jun 2026
Florida International University, Miami, FL
Associate of Arts: Social Work Dec 2021
Miami Dade College, Miami, FL
High School Diploma Jun 2019
Arthur and Polly Mays Conservatory of the Arts, Miami, FL Some College: Social Work
Florida Agricultural and Mechanical University, Tallahassee, FL
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