Credit Analyst Customer Service

Linda Farmer

Newark, DE

*************@*****.***

Internal Audit Manager with in-depth knowledge of business processes, risk and control frameworks, and auditing standards.

Responsible and detail-oriented Manager of Internal Audits with experience supervising weekly audits and ensuring stores follow state and federal regulations. Pursuing a similar position in which a well-qualified individual with a strong grasp of collections is in high demand.

Credit Control Officer with extensive experience in collections, payment plans, and regulatory compliance. An effective Senior Credit Analyst who promotes exceptional talents in credit presentation creation and

[Software] proficiency.

Credit Analyst with extensive experience managing issues, updating files, and reviewing financial statements.

Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Eager to advance professionally by utilizing my communication and problem-solving skills. Trained to deal professionally with customer concerns while collecting payments on past-due accounts. Multi-talented Collections Manager who excels at combining various financial skills to tackle difficult tasks and achieve outstanding results.

Both business and personal credit are areas where I excel. Dedicated to providing timely, accurate, and high-quality assistance. Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Clients of all backgrounds and financial levels are well-served by her. Dedicated to learning, growing, and succeeding in [Industry]. Interested in enhancing a company's success by paying close attention to detail and having a thorough understanding of regulatory procedures.

Bringing [Number] years of clerical and customer service experience to the table. Professional with experience in customer correspondence and credit analysis. Excellent time management and customer engagement skills characterize this collaborative team player. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Dedicated to managing, coordinating, and facilitating audits that have been assigned to me. A talented individual with the ability to mentor coworkers and provide insight into job responsibilities. Credit Analyst with experience in customer correspondence and credit analysis. Dedicated Credit Analyst with experience reviewing credit bureau reports and interacting with business clients.

Effective at dealing calmly with difficult customer interactions. Professional Summary

Supervision

Internal control management

Budget administration

Fair debt practices

Corporate finance

Business operations

Team Leadership

Credit programs

Collections processing

Data trending knowledge

Credit risk

Strong communication skills

Customer service

High risk account reviews

Financial statements expertise

Self-motivated professional

PeopleSoft and Essbase

Problem-solving

Commercial credit reports

Invoice coding familiarity

Financial controls development

Standard operating procedure development

Credit risk review

Risk Assessment

Team building

Financial reporting specialist

Data analysis

Financial reporting

Company policy oversight

Records retention

Communications

Risk management

Debt management

Skilled in [Software]

Relationship development

Loan presentation preparation

Financial Management

Verbal and written communication

High School Diploma - 1983

Christiana High School - Newark, DE

Senior Credit Analyst - September, 1996 to December, 2003 Beneficial National Bank - Wilmington, DE

Created detailed credit presentations that were both user-friendly and simple to comprehendwith sales. Produced periodic reports that compared budgeted and actual costs. Customers were contacted and financial documentation was requested. Assisted with administrative tasks such as record keeping, correspondence, and material gathering for sales.

Prepared accurate financial statements at the end of the quarter. Looked over collection reports to see how far collections had progressed and how much money was still owed.

Solved sales issues, improved operations, and provided excellent customer service. Kept accounts receivable collections to a minimum and reconciled customer bills and statements. Looked at customer information like financial statements to see how much risk there was in extending credit.

Made decisions and recommendations regarding credit line Used strong communication and interpersonal skills to obtain necessary financial information from customers.

Gathered and organized data before entering it into a computer database. Gathered loan documentation for underwriting.

Worked closely with the sales team and customers to negotiate payments and reconcile accounts. Prioritized tasks to meet or exceed timelines and supervised multiple responsibilities at same time. Analyzed credit data from customers to determine the level of risk associated with money lending. Examined credit records in order to assess customer histories. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Created and maintained customer accounts, including interactions, payments, and personal data. Skills

Education

Work History

Credit Analyst - February, 1996 to September, 1996 Beneficial National Bank - Wilmington, DE

Solved issues, improved operations, and provided excellent customer service. Gathered loan documentation for underwriting.

Created presentation formats for expense charge-out reviews on a monthly/quarterly basis. Created presentation formats for expense charge-out reviews on a monthly/quarterly basis. Valuation and revaluation of assets in specific personal financial services such as home/car purchase installment loans

Am in charge of customer database management in assigned areas. Updated a comprehensive financial reporting package to reflect the growing complexity of the organization.

Looked over collection reports to see how far collections had progressed and how much money was still owed.

Established procedures for the custody and control of assets, records, loan collateral, and securities to ensure safekeeping.

Won

Solved

Increased

Advised

Managed

Documented

Used Microsoft Excel to develop inventory tracking spreadsheets. Initiated

Identified

Guided

Monitored

Represented

Trained

Consulted

Established

Researched

Reduced

Recorded

Ensured

Improved

Resolved

Recommended

Prepared

Integrated

I have worked in sales for 4 years at Wilmington DryGoods, which this department store know longer exist. Accomplishments

Additional Information

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