NANCY CANTU
La Porte, TX Tel: 210-***-**** Email: **********@*****.***
PROFESSIONAL SUMMARY
Experienced Administrative Assistant with over 10+ years of clerical, medical billing and accounts payable experience within the medical, transportation & logistics, and customer service fields. Seeking a similar position to utilize and enhance current skills and knowledge, while making a valuable contribution to the employer. SKILLS AND ABILITIES
Related Skills: Accounts payable, medical billing, insurance claim processing, insurance claim appeals, heavy volume data entry, and operation of multi-line telephone system Computer Software Skills: Microsoft Office Suite ware: Excel, Power Point and Word, ALTO Scheduling software, People Net, telemetry Google Suite, Excel Kronos, SAP, and Concur. WORK HISTORY
Administrative Assistant, Air Liquide- Pasadena, TX Sept. 2015- Present
● Organize in-coming driver paperwork for review and shift confirmation into ALTO software.
● Review driver paperwork of paperwork for compliance with FDA, cGMP, IMS, and local, state, or federal regulations
(DOT).
● Train and assist drivers on new procedures and paperwork accuracy to meet KPIs.
● Organize office operations and procedures (answer phones, customer service, billing, cost monitoring, mail distribution, and office supply ordering and inventory management).
● Effectively communicate across company to production, distribution and sales departments, with drivers and terminal managers and field service technicians.
● Assist with facility audits.
Customer Service Representative, Psyquel Solutions, Inc.-San Antonio, TX May 2013- Apr. 2015
● Verified patient insurance benefits.
● Accurately entered patient insurance claim payments.
● Contacted insurance companies to verify payment of claims, appeal denied claims, and obtain late claim payments.
● Ensured accuracy and timeliness of payment of outgoing claims for 70 providers, resulting in on-time payments. Receptionist/Accounts Payable- Tri- Starr, Inc.- San Antonio, TX Oct. 2012- May 2013
● Carried out administrative duties such as filing, typing, copying, scanning, etc.
● Maintained supplies inventory by checking stock to determine inventory level; anticipated needed supplies; placed and expedited orders for supplies; verified receipt of supplies.
● Accurately, entered and maintained accounts payable database.
● Produced and distributed correspondence memos, letters, faxes and forms.
● Distributed payment to vendors on-site.
Claims Processor, Vision Works of America- San Antonio, TX Mar. 2005- Jul. 2012
● Analyzed and corrected billing errors from inbound Vision Works locations, to maintain customer support.
● Entered claims information into database system.
● Distributed in-coming fax communication from Vison Works store locations.
● Interacted with store managers and directors to address billing, insurance or customer issues.
● Handled over 50 store corrections and ran daily end-of shift reports.
● Trained in fraudulent claims, patient privacy and confidentiality in accordance with HIPPA regulations. EDUCATION/ TRAINING
San Antonio College- San Antonio, TX
General Studies
Winston Churchill High School- San Antonio, TX
Diploma