Customer Service Care
Resume:
Alexzandra Grace
Spring, Texas 77373
***********@*****.***
SKILLS
20+ Customer Service Experience, Microsoft Office, Microsoft Word, Typing, Management, Cross-Functional, Team Leadership. Fast learner, Trustworthy, Have the ability to multitask effectively and thoroughly, Data Entry, Live Chat. EXPERIENCE
1-800 Contacts, Utah, Draper — Customer Retention Specialist/Data Entry
(Remote)
July 2024 - Current
● Assist with customer with contact lenses
● Placed outbound calls
● Helped when needed with Support & Inbound calls
● Processed refunds & exchanges
● Data entry- transfer order information
● Accurately entering, updating, and maintaining data into database
● Live chat
● Identify errors or discrepancies in data and resolve them promptly FMA Alliance, Houston, Texas — Customer Service (Remote) August 2021 - February 2024
● Assist with escalation calls
● Take inbound calls
● Make outbound calls to delinquent customers
● Assist with payments
● Inform and educate consumer of their loan information Alorica, Humble, Texas — Customer Service (Remote) March 2018 - January 2020
● Customer care agent for CVS Pharmacy
● Assist with incoming calls
● Informed client of their plans
● Refilled prescriptions; Check status of prescription
● Navigate the system to find a solution to fix client issue regarding their plan and prescription
Public Storage, Houston, Texas — Property Manager
November 2013 - December 2017
● Make customer calls regarding their account, collections and other tasks; document notes in the computer system
● Conduct daily storage inspections, confirm inventory availability and ensure space are secure and rent ready
● Manage audits, balance cash drawer; Prepare and make daily bank deposits
● Perform cleaning and maintenance such as sweeping, mopping, picking up trash on property or units. Remove any abandoned goods to ensure a great customer experience.
● Partner with District Manager and other team members to exceed or meet company goals and expectations
Home Depot, Spring, Texas — Customer Service Representative February 2010- November 2013
● Managing Front End cashiers
● Trained new hires
● Stock merchandise
● Handing cash management or program compliance
● Answering customer questions on products order
● Process returned purchases
Best-Buy, Houston, Texas — Customer Specialist
January 2008 - February 2010
● Maintain professional communication with customers and peers while using cross-functional company resources and tools
● Engage with customer using soft skills while solving issues, providing end to end solutions with fast and accurate processing of transactions
● Ensure front of store cleanliness and merchandising standard execution EDUCATION
Westfield High School — Diploma
August 2005 - May 2009, Houston, Texas
Houston Community College
August 2019- May 2023
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