Customer Service Data Entry - Data entry, Proofreader, Analyst

GAIL A PETERSON

Lake-McHenry County, IL

************@*****.***

847-***-**** (text/cell)

o Detailed self-starter.

oExemplary written and verbal communication.

o Proficient in Microsoft Word, Power Point, Outlook, and Excel.

Experienced bookkeeper -

Goal-oriented; conscientious worker.

Excellent customer service.

EXPERIENCE

Brand Ambassador – Advantage Solutions - Vernon Hills, IL

Interactive product demonstrations to enhance brand awareness and drive sales.

Increased upsell opportunities through excellent customer engagements.

Creating memorable and engaging customer experiences.

Administrative Assistant - H & R Block - Fox Lake, IL

Delivered outstanding customer service

Tax preparation

Proactive client management

Money management; precise financial reporting and accountability.

Librarian/Assistant – Zion-Benton Township Library - Zion, IL

Outreach Coordinator – Daily outreach to schools. Children’s Library Assistant

Staff Writer in Research - Dovenmuehle, Inc. - Lake Zurich, IL

Extensive research. Composed detailed correspondence to clients.

Tutor - EyeLevel (Enopi) - Lindenhurst, IL

Facilitated educational growth through structured manual activities, improving student performance.

Office Manager - Curt Peterson Landscaping - Spring Grove, IL

Spearheaded development of an extensive customer database system, streamlining customer communication and marketing.

Led marketing design efforts, enhancing customer acquisition and retention.

Oversaw personnel meetings and bookkeeping, ensuring efficient operations.

Inside Sales Support Associate - JST Corp - Waukegan, IL

Managed a large OEM account base.

Conducted client needs analysis comparisons.

Various Retail Roles (holidays/summers)

Starbucks; Gap; Bed, Bath and Beyond; Clothing Boutique; Pharmacy.

EDUCATION AND LICENSURE

BA in Cultural Anthropology, Western Illinois University, May 2024

Anthropology Scholar Award, Spring 2024. GPA: 3.765

Member - Psi Chi International Honor Society & Phi Theta Kappa Honor Society

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