Customer Service Writer
Resume:
Samara Cronin
Swing Shift Manager
Carneys Point, NJ 08069
*******@*****.***
Work Experience
Fast Food Worker
The Turnpike Inn Bar-Carneys Point, NJ
May 2022 to Present
File Maintenance Clerk
Acme Markets-Pennsville, NJ
November 2021 to July 2024
• Providing excellent customer service
• Working with management via email or video conference to process price changes and sales
• Processing batches utilizing the company’s Linux system
• Communicating changes in pricing/product availability
• Making tags/signs for sales items
• Communicating with management about expectations and needs during their absence
• Responsible for assisting others within my department and range of training so that they can assist the customer
• Other duties as needed and requested
Automotive Service Writer
Bobbitt Auto-Salem, NJ
December 2019 to September 2021
Service Writer
As a Service Writer, I was responsible for:
• Answering the phones to schedule appointments for the customers
• Create and print work orders for work that was scheduled to be done
• Maintaining and updating customer information in the computer system
• Communicating with the customer what parts, services, time and costs were required for the maintenance or repair of their vehicle
• Contacting the customer to communicate any additional parts or changes to the original estimate when necessary.
• Going over completed work with the customer to confirm satisfaction and completing the service/sale.
• Distributing work to the mechanics within the shop
• Ordering of typically stocked supplies (ex: oil filters, cleaners, shop supplies, etc)
• Arranging for customer vehicle pick up/drop off with drivers Swing Shift Manager
McDonald's Corporation-Pennsville, NJ
2017 to 2018
Performed a variety of tasks, which included planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. I was also be responsible for meeting targets during my shifts and for helping the People Departments meet their goals.
As a Shift Manager, I was responsible for:
• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Maintaining the safe
• Verifying deposit and logging into computer and log books Non-Instructional Aide (Substitute)
Penns Grove Carneys Point Regional School District-Penns Grove, NJ 2014 to 2017
Supervised students while in cafeteria and during recess. Also assisted in minor office jobs and monitored halls and bathrooms.
Service Recovery Group Analyst
Comcast
2006 to 2007
Responsible for contacting the appropriate dispatch to obtain information on technician locations and estimated times of arrival for late appointments, possible outages, and other information as necessary. Proficient in resolving customer complaints and escalations. Able to multitask while assisting in various jobs such as sales, SRG tickets, and our inbound calls, as well as basic troubleshooting for all customers including cable, internet, and Digital Voice. Proficient in COMTRAC, SRG Ticketing System, MS Word, MS Access, MS Excel, and the Source. I also act as a point of contact for customer's escalated issues related to repeated trouble calls and services being completely out so that the customer's services are up and running as soon as possible.
Comcast-New Castle, DE
2005 to 2007
Outbound Retention Analyst
Comcast
2005 to 2006
Responsible for retaining and providing excellent customer service for all Comcast customers. Proficient in resolving customer complaints and escalations. Able to multitask while assisting in various jobs such as Marketing, Fios Locate, and Inbound Retention. As well as basic trouble shooting for all customers including cable, internet and Digital Voice. Proficient in COMTRAC, Outbound Retention Database, MS Word, MS Access, MS Excel, email and interoffice communication, spreadsheets, and The Source. Lifeguard
YMCA of Salem County, Carney's Point, NJ
1996 to 2001
Maintained the safety of all patrons that entered the facility while I was on duty. Maintained swimming pool chemistry according to State of Delaware Health regulations as a Certified Pool Operator. Front Desk Receptionist
Performed duties such as word processing, customer service (both on the phone and in person), creating flyers, programs, and other advertisements via MS Office and MS Excel, assisted in scheduling staff for all areas in the facility, and scheduling and running parties, and processed monetary transactions. Fast Food Cook
Fast Eddies-Carneys Point, NJ
April 1996 to January 1999
Education
Penns Grove High School-Penns Grove, NJ
1998
Skills
• Attention to detail (10+ years)
• SWITCHBOARD
• Microsoft Office
• Office management
• Time management
• Data entry (10+ years)
• Food safety
• Bilingual
• Office experience (10+ years)
• Microsoft Access
• Sales
• English
• Bookkeeping
• Windows
• Cash register
• Basic math
• TELEPHONE
• Front desk
• Conflict management
• Dealership experience
• Management
• Customer service
• Call center (2 years)
• Multitasking
• Restaurant experience
• Microsoft Excel
• Food handling
• 55 WPM (10+ years)
• Shift management
• Communication skills
• Spanish
• Adobe Acrobat (1 year)
• Phone etiquette
• School experience (3 years)
• Microsoft Outlook (5 years)
• Word processing (10+ years)
• Calendar management (10+ years)
• Microsoft Word
• Food industry
• Cross-functional communication
• Analysis skills
• POS
• Typing
• Multi-line phone systems (10+ years)
• Baking
• Grocery store
• Customer relationship management
• Mechanic experience
• Filing
• EXCEL
• Microsoft Powerpoint
• Clerical experience
• Google Docs
• Accounting software
• Organizational skills
• Payroll
• TYPING
• Crew management
• Computer literacy (10+ years)
• Administrative experience
• Banking (1 year)
• Computer Skills
• Negotiation
• Auto service management
• Upselling
• Cash handling (10+ years)
• Medical terminology
• Cash application
Certifications and Licenses
Praxis Series Paraprofessional Assessment
March 2015 to Present
Candidate ID# 05678935
Driver's License
April 2000 to Present
ServSafe Food Safety
November 2017 to November 2019
Driver's License
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