Data Entry Quality Assurance

KARRIE MULLALY

**************@*****.*** 810-***-**** Mount Morris, Mi. 48458 WWW: Bold Profile Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. AP/AR

Strong bookkeeping skills

Data Entry

Microsoft Office

Excel proficiency

Salesforce

Customer Service

Excellent multitasking abilities

Task Prioritization

Quality Assurance

Organization and Time Management

Self-Directed

Flexible and Adaptable

Decision-Making

Teamwork and Collaboration

Friendly, Positive Attitude

Self-Directed

Collaboration

Compassionate listening and verbal communication

Billing Clerk University of Michigan 09/2024 - 03/2025 Checked figures, postings, and documents for accuracy. Investigated and responded to customer inquiries related to billing issues. Entered information into accounting software systems including QuickBooks and Excel spreadsheets. Prepared bills and invoices.

Processed invoices and payments accurately and promptly. Financial Aid Processor Ross Medical Education Center 03/2023 - 08/2024 Developed and reviewed tuition packages to ensure accurate aid eligibility estimation. Conducted thorough reviews of student documents for compliance with FERPA and financial aid regulations. Ensured adherence to all documentation requirements throughout financial aid processes. Created compliant PDF versions of NSLDS printouts for student records. Assisted students with defaulted loans in securing federal assistance options. Executed quality control reviews on processing documents, addressing missing documentation with students. Submission Review Specialist Flagstar Bank - Troy, MI 04/2020 - 03/2023 Specialized in evaluating credit score disclosures, income statements, ARMS disclosures, 1003s, and other important pre-underwriting loan documents for accuracy prior to submission. Provided available exceptions to clear file for submission to underwriting. Consistently met deadlines for completing assigned department-specific reports. Ensured accuracy and adherence to compliance guidelines by conducting comprehensive quality control audits for in-house processors, vendors, and contracted submissions. Provided guidance to loan officers and account executives to ensure clarity of missing documents, information, and resolved issues with document uploads.

Utilized multiple channels including email, telephone, Salesforce to effectively address customer inquiries. Summary

Skills

Experience

Enhanced efficiency by addressing escalations pulled from P8 for troubleshooting and verification. Managed and organized important custodial documents, such as deeds and insurance policies, in a secure vault environment.

Streamlined TTC processes through the use of production spreadsheets. Office Manager Basic Labor Construction - Flint, MI 01/1996 - 01/2021 Managed the generation of all project-related paperwork, including bids and bills, while also conducting thorough interview processes

Records keeping, payroll, quarterly and end of year taxes Ensured high-quality assistance to customers.

Administration Assistant & Office Manager Spring Mountain Water Company, Central Michigan Water Lab - Flint, MI 03/2016 - 04/2020

Demonstrated competency in diverse areas encompassing data entry operations along with managing accounts receivable and payable functions. Additionally ensured proper chain of custody was maintained throughout the process of handling water samples while accurately documenting sample dates, lab results and preparing detailed reports.

Ensured successful onboarding of new customers requiring water and water softener salt delivery, alongside managing the needs of existing customers utilizing our water lab and pick-up services. Supervised delivery route management, coordinated morning synchronization of handheld devices, and completed end-of-day close out.

Developed comprehensive end-of-day reports to analyze and monitor team progress. Ensured timely submission of bank deposits

Facilitated communication by email, mail, and fax for delivering billing statements to customers. Successfully completed end of year billing and reporting tasks for accountants and customers. Efficiently managed a multiline phone system, ensuring prompt and professional resolution of customer concerns. Carman-Ainsworth Alternative Education Flint, MI 01/2012 GED

References Professional Kathryn Fritch 248-***-**** Deshaun Herring 248-***-**** Michelle Wheeler 810-***-**** Personal Barbara Lowder 810-***-**** Amber Tjernagel 831-***-**** Robert Ward 810-***-**** Ross Employee Engagement Committee.

Flagstar Pilot Mentorship Program.

Education and Training

References

Activities

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