Customer Service Sales Support

Nicole Mohammed Moursy

Email: ************@*****.*** Phone: 281-***-****

Authorized to work in the US for any employer

PROFESSIONAL EXPERIENCE

Service & Rehash Manager

Wonderful Windows & Siding – Katy, TX Aug 2014 – Present

● Provide outstanding customer service to resolve issues related to windows, siding, and doors.

● Re-engage customers who received quotes but didn’t make purchases, resulting in a high conversion rate.

● Successfully resolved over 200 service issues in the first three months and secured 100+ sales within 9 months of handling the rehash program.

● Key skills: customer service, scheduling, conflict resolution, product knowledge, and sales.

School Bus Driver

Dickinson ISD – Dickinson, TX 2022 – Present

Pasadena ISD – Pasadena, TX 2013 – 2014

● Safely transport students, including those with special needs, ensuring a secure and positive environment.

● Provide exceptional customer service and communication with parents regarding transportation needs.

ESL Teacher

Knowledge Valley School – Al Jīzah, Egypt 2012 – 2013 Junior Academy – Al Jīzah, Egypt 2011 – 2012

Maadi Sesame Club – Cairo, Egypt 2010

● Taught young children English language skills, focusing on basic concepts like shapes, colors, numbers, and basic conversation.

● Fostered self-reliance skills in children, such as tying shoes and basic cleaning tasks.

● Employed creative learning methods, such as songs, arts and crafts, and puzzles, to engage students.

Bus Driver

Henrico Transportation – Henrico, VA 2008 – 2010

● Transported up to 275 students daily, including those with special needs.

● Trained in handling diverse student needs, ensuring a safe and supportive environment for all children.

Service & Sales Support Manager

Mr. Fix It – Hanover, VA 2007 – 2008

● Managed customer service and quality control, handling both service issues and sales support.

● Contacted 75 clients daily, following up on leads and ensuring customer satisfaction.

● Promoted to Sales Support Manager for consistently exceeding performance targets. ESL Teacher

Private Lessons, Richmond, VA 1990 – 2008

● Taught English language skills to children and adults in a private setting.

● Specialized in grammar, pronunciation, sentence construction, and building conversational fluency.

● Developed customized lesson plans to address individual needs and learning styles. Activities Director

Hodges Manor – Hanover, VA 2002 – 2003

● Organized engaging activities and events for 32 elderly residents, enhancing their quality of life.

● Coordinated group activities and worked with volunteers and local organizations to offer entertainment.

Operations Manager

Tidewater Remodeling – Virginia Beach, VA 1995 – 1999

● Managed daily operations for a team of 6 sales reps, ensuring smooth workflow and efficient service delivery.

● Handled contract processing, customer inquiries, and payment acceptance. SKILLS & COMPETENCIES

● Customer Service Excellence

● Microsoft Office (Word, Outlook)

● QuickBooks & Market Sharp

● Multi-line Phone Systems

● Fast Learner of New Software

● Conflict Resolution & Problem Solving

● Sales & Lead Conversion

● Scheduling & Time Management

ADDITIONAL INFORMATION

● 15+ years of experience teaching English to children and adults

● Adept at managing multiple roles and tasks with attention to detail and efficiency

● Strong interpersonal skills with a focus on building relationships with customers, parents, and colleagues alike

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