Customer Service Support Agent

Hiddy Bailey

CUSTOMER SERVICE SUPPORT AGENT

Gainesville Ga.

Email: ***************@*****.***

Objective

Motivated customer service agent with a passion for helping others, looking to utilize my interpersonal skills and technical knowledge to provide top-tier support and improve customer experiences.

Experience:

Nexrep registration support agent

• Subcontracted with PPL /NY CDPAP through Nexrep

• Provided support to consumers and their personal assistants to help the transition to register with the new FI for NY which was Public Partnerships LLC (PPL)

• Patiently helped our consumers that had limited ability and limited resources to register and navigate through the websites and log in help to get them in compliance with the state Medicaid CDPAP Program

• Provided support to PAs with clocking In and Out of the Time4 care app /assist with missing time and manual entry. Support for any payroll issues that arose with each pay period.

• Properly kept documents and information well documented in our CRM system as well as the PPL @Home customer portals

Target customer Service Desk

• Processed returns for customers.

• Provided support with issues between customers and satisfaction of the store or a product

• Provided help to floor cashers when the lines have become long

• Help to track and document the days tils and safe deposit drops at the end of the shift

• Provide copies of financial reports of end of shift totals and problems during the shift

• Assist customers with the registry kiosk and provide ideas and opinions of personal experiences with the registry and the products for the type of registry and upsell for the company

• Maintain a customer satisfaction score of above 95

• Trained and certified as a customer service satisfaction specialist by Target retail stores. 2 of 2

Education

High School:

Gainesville High School

Gainesville GA.

Technical College:

Lanier Technical College

Oakwood GA.

Skills & abilities

• Administration experience along with office and clerical experience

• Microsoft programs experience and use of softphone for web-based phone calls and virtual desk top configuration and use

• CRM knowledge and experience

• Customer support

• Customer satisfaction

• Management

• Problem solving

• Communication

• Leadership

• Always friendly, get along well with others, love to work remotely alone or as team.

• Love helping people in need

Thank you!

Contact this candidate