Customer Support Patient Care
Resume:
Staten Island, NY *****
***.***********@*****.***
Ema Ibraimovic
SKILLS
To be able to obtain a position where I can use my skills;
Friendly and energetic, motivated to help;
Excellent with a customer support service;
Skilled at learning new concepts quickly while working;
Strong interpersonal and organizational skills;
Good time management;
Attention to details.
Self-motivated with the ability to work with minimum day to day supervision.
EXPERIENCE
CityMD- (Staten Island,NY)—Medical clerk
October,2021-Present
Providing compassionate care to our patients
Assisting the physician with patient care and during medical procedures
Communicating with patients, pharmacies, and physicians over the phone
Helping maintain a clean, courteous, and professional working environment
Assist with training and acclimation of new hire scribes
Trainee for the new scribes/clerks; grading and evaluating their probational period of employment
Synovos-116th st Morning Side,NY— Buyer
September,2016- October,2021
Responsible for finding and achieving cost savings through sourcing of new suppliers, manufacturers and distributors
Generate purchase orders (PO’s) using Synovos or appropriate Client purchasing systems
Maintain open lines of communication by establishing and building relationships with internal and external customers, including middle and upper management
Complete and monitor reports including procurement and supplier performance metrics
Participates in special projects as directed, to include process improvement teams.
Lake Side Manor, Staten Island,NY— Medical clerk
March,2015-June,2016
Medication reconciliation, medication cart inventory and restocking;
Responsible for documentation of medications in medication administration record (MAR);
Recorded vital sign
Advised ALD, physician and home health agencies (as applicable) of all changes to resident(s) condition &
performed first dose medication increase or decrease
In charge of receiving of pharmaceutical deliveries.
Harbor Terrace-Nursing Home, Staten Island,NY- Medical clerk
December,2012-March,2015
Monitored patient’s food,liquid and medication inputs/outputs
Administered and accurately recorded the administration of the medications
Routinely inspected,cleaned and monitored equipment and supplies to ensure safety in the medical room
Answered patient’s call signals,signal lights,bells,or intercom system to determine patient needs
Monitored patients medication, order refills the do-time,and properly discard the expired medications.
EDUCATION
Susan E Wagner High School, Staten Island,NY
College of Staten Island-CSI (Major Biology)
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