Customer Service Early Childhood

Shantel Bey, M.Ed.

El Mirage, AZ *****

Telephone: 312-***-****

Email: *************@*****.***

Education

M.Ed.

Masters in Elementary Education (2020)– North Park University, Chicago, IL

BBA

Certification

Bachelor of Business Administration (2003) – Robert Morris University, Chicago, IL

Early Childhood & Elementary Education (2023) – North Park University, Chicago, IL

Areas of Strength/Skills

Classroom Management

Curriculum Development/Lesson Planning

Leadership

Technology: Microsoft Office Suite & Google Class

Interpersonal Skills

Teacher/Parent Relations

Instructional Strategies

Customer Service

Teaching Experience

2024 - Present

Pendergast Elementary School District, Phoneix, IL

Kindergarten School Teacher (July 2024 to Present)

Designed and implemented engaging lesson plans tailored to students' learning needs to prepare them for the 1st grade.

Taught core subjects, reinforcing foundational skills and fostering a positive learning environment.

Attended professional development training to enhance teaching methodologies.

Lead a safe, structured, supportive classroom culture by building relationships with students, leveraging systems and routines.

Ensure productive parent relationships through excellent face to face communications, email, reports, and regular contributions to school communications.

2020-2024

Chicago Public Schools, Chicago, IL

Teacher (May 2020 to June 2024)

Designed and implemented engaging lesson plans tailored to students' learning needs.

Taught core subjects, reinforcing foundational skills and fostering a positive learning environment.

Collaborated with faculty to align curriculum objectives and instructional strategies.

Attended professional development training to enhance teaching methodologies.

Collaborate with all staff members across team, grade level and subject area.

2006-2011

Turner Elementary School, Robbins, IL

Preschool Teacher (August 2006 to May 2011)

Developed and delivered age-appropriate lesson plans to support early childhood learning.

Conducted staff meetings and collaborated with colleagues to improve instructional practices.

Fostered a nurturing and inclusive classroom environment.

Additional Professional Experience

2014-2020

Bonheur Realty Service Corporation, Chicago, IL

Property Manager (5/2014 to 1/2020)

Managed lease agreements, renewals, and tenant communications.

Prepared reports and maintained accurate property records.

Developed and executed marketing strategies to optimize occupancy rates.

Ensured all property files are prepared and maintained in an orderly and logical manger.

Assisted Management Supervisor with budgets and control of expenditures.

Oversee projects assigned to the property managers.

Responsible for the submission of weekly/monthly reports Management Supervisor

Responsible for assisting the Management Supervisor with resident relations to include

Attained occupancy levels of 100%

Decreased delinquent rent accounts by 35%

Achieved and maintain average occupancy of 97%.

Stayed abreast of legislation, regulations and issues that may impact property management operations; interfaces with government regulatory agencies as management agent and ensures regulatory compliance.

Research, investigate, and analyze affordable housing management industry trends and developments,

2011-2014

BSNF Railroad, Chicago, IL

Material Expeditor (7/2011 to 4/2014)

Oversaw inventory management and tracked material logistics.

Operated forklifts and coordinated package deliveries.

Utilized Excel for data entry and cycle counting.

References Available Upon Request

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