Customer Service In-Home Care
Resume:
Barbara Buford
Peoria, IL *****
*********@*****.***
Professional Summary
Versatile and dependable professional with over 10 years of experience across customer service, retail management, hospitality, caregiving, and quality inspection. Known for delivering excellent service, leading teams, and maintaining high standards in fast-paced environments. Strong interpersonal and organizational skills, with a proven ability to adapt to different roles and responsibilities. Committed to reliability, teamwork, and ensuring positive outcomes for customers, clients, and coworkers alike. Open to a wide range of job opportunities and eager to bring a strong work ethic and flexible mindset to a new team.
Work Experience
In Home Caregiver
Self Employed-Peoria, IL
November 2024 to April 2025
• Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
• Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity
• Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care
• Prepared nutritious meals based on dietary requirements and preferences, ensuring a well-balanced and healthy diet for clients
Cashier/Sales Associate
Ross Dress For Less-Peoria, IL
September 2024 to November 2024
• Provided prompt and friendly customer service, assisting an average of 100+ customers daily with purchases and inquiries
• Operated POS system efficiently to process cash, credit, and refund transactions while maintaining a balanced register
• Maintained a clean and organized front-end area, ensuring merchandise displays and checkout counters met Ross's visual standards
• Recovered and restocked merchandise throughout the store to ensure shelves were fully stocked and well-presented
Housekeeping
Holiday Inn Express and Suites-Decatur, IL
February 2023 to August 2024
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
Auditor
Caterpillar-Decatur, IL
September 2020 to January 2023
• Conducted detailed inspections and audits of incoming and outgoing parts to ensure compliance with Caterpillar’s quality standards and engineering specifications
• Verified part numbers, quantities, and labeling accuracy using SAP and other inventory management systems
• Identified and documented non-conforming parts, initiating corrective actions and coordinating with quality and production teams to resolve issues
• Performed daily cycle counts and inventory reconciliations to maintain stock accuracy and reduce shrinkage
Housekeeper
Baymont Inn and Suites-Forsyth, IL
July 2019 to September 2020
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
Assistant Manager
Dollar Tree-Decatur, IL
October 2017 to September 2020
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
Manager
Hardee's-Decatur-IL
August 2012 to July 2019
• Supervised daily operations, including food preparation, customer service, staffing, and inventory management to ensure consistent store performance
• Led and trained a team of 10-20 employees, promoting a positive work environment and high standards for food quality and service
• Monitored labor costs, food costs, and sales to achieve and exceed weekly and monthly financial targets
• Ensured compliance with all health, safety, and sanitation regulations in accordance with local and corporate guidelines
Customer Service Manager (CSM)
County Market-Decatur, IL
October 2016 to July 2017
• Supervised a team of 15+ customer service associates, ensuring high-quality service and efficient problem resolution for an average of 500+ customers daily
• Handled customer complaints, returns, and inquiries, maintaining a positive customer experience and fostering customer loyalty
• Trained and mentored new employees on store policies, customer service best practices, and point- of-sale (POS) system usage
• Managed front-end operations, including overseeing checkouts, customer service desks, and bagging stations to ensure smooth and timely transactions
Education
High school diploma
Stephen Decatur High School-Decatur, IL
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