Customer Service Representative
Resume:
TYRIA DEMEZIER
*********@*****.***
Lithonia, Ga 30038
Contact
Personable and dedicated Customer Service Representative with extensive experience in people industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. P r o f e s s i o n a l Summary
S k i l l s
Time Management Organizational strengths
Active listening Office equipment proficiency
Conflict resolution
DISPATCHER/CUSTOMER SERVICE
NSD SERVICES, LLC — Boca Raton, FL
Apr 2021 - Present
TECH SUPPORT SPECIALIST
TELEPERFORMANCE — North Lauderdale, FL
Aug 2019 - Present
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMACE — Boca Raton, FL
Aug 2018 - Present
E x p e r i e n c e
Address problems and requests by transmitting information or providing Prioritize calls according to urgency and importance Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about orders, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities and other information Assist customers during software releases, including answering questions and general systems support when necessary.
Coordinate with other Support Specialists to assist with calls and take over when dealing with a challenging customer concern or request.
Consulted with customers to determine best methods to resolve service and billing issues Escalated customer concerns, store issues and inventory requirements to
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DIETARY AIDE
DELRAY MEDICAL CENTER — Delray Beach, FL
May 2017 - Present
US
Cultivated impactful relationships with customers by delivering product knowledge to drive business development
Developed strong customer relationships and loyalty through effective communication. HIGH SCHOOL DIPLOMA
May 2018 ANDREWS HIGH SCHOOL — Pompano Beach, FL Education
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