Senior Business System Analyst

**** **** *****

Eden Prairie, MN, USA – *****

Padmaja Mihir Giri

email: *******.****@*****.***

phone: +1-720-***-****

SUMMARY

Over 15 plus years of experience handling complex and Large-Scale Enterprise applications across Retail, Health Care, and Web Technology domains.

I have extensively worked as an Application Lead with over 12+ years of experience as a Business Analyst, where I actively develop business processes and System Solutions for IT projects.

Eye for detail and the ability to identify gaps in the process and work continuously to increase the effectiveness and efficiency of systems with the ability to manage multiple projects simultaneously.

Experience in pre-sales and post-sales phases of the project.

Ability to translate business requirements into technical requirements and work as a facilitator between stakeholders and technical teams.

Excellent communication, analytical, presentation, negotiation, and relationship management skills with proven ability to build healthy relations and ensure effective cross-team collaboration.

Extensive experience in requirement gathering, managing, and documenting business, functional and technical requirements, communicating effectively with stakeholders, management, developers, and QA engineers.

Extensive hands-on experience in working in Agile (SCRUM), KANBAN, and Waterfall models.

Hands-on experience in managing product vision, features, and backlogs.

Excellent facilitation skills in conducting walk-throughs, demos, surveys, questionnaires, interviews, brainstorming, and JAD sessions.

Strong in Requirement Analysis, Data Analysis, System Analysis, Java, Web Technologies, Web Services (REST and SOAP), PL/SQL, Database Design and Modeling, Web Design, Requirement Elicitation, and Test Scenarios Execution.

Adept in understanding Java code. Worked as Senior Java/J2EE Programmer with hands-on experience.

I possess good experience handling big DB environments that include writing DB Queries, performing data analysis, creating data mapping and metadata, and understanding data cleansing activities and database flow diagrams.

Worked with UI/UX developers to design and develop desktop/Ipad/mobile interfaces for users.

Well-versed in effort estimation, creating SOWs, defect tracking, scheduling, SWOT analysis, and as-is and to-be process creation. Hands-on experience with project management tools and practices.

Experience in performance, load testing, conducting UAT, and driving the project through various stages of testing.

Hands-on experience in Risk Management, Organizational Change Management, creating training materials, instruction manuals, and supporting documents that help communicate complex business and technical information.

SKILL

Requirement Management Tools

JIRA, IBM Req Pro, Top Team, Rally, Aha, Confluence

BI/Reporting Tools

IBM Cognos, Tableau, Power BI

Project Management Tools

Kanban, MS Project

Modeling Tools

MS Visio, Balsamiq

Testing Tools

HP ALM, Load Runner, SOAP UI, Test Director

Database Tools

Toad, Netezza, SQL Developer, IBM DB2

CERTIFICATIONS

Sun Certified Java Programmer SCJP (1.4)

Retail Certified from HCL Technologies.

EXPERIENCE

Centene Corporation(via Innova Solutions), Senior Business Systems Analyst, Location-MN,USA (Oct 2023 – Till Date)

Lead requirement gathering efforts to implement new enhancements for payment integrity of claims adjudication process.

Responsible for data analysis, requirement gathering and elicitation and leading UAT efforts for defects in the claim module.

Securitas (via Comptech Associates), Business Analyst, Location-MN,USA (April 2023 – Sep 2023)

Lead requirement gathering efforts to implement new enhancements for ServiceNow and securitas.com

Responsible for data analysis, requirement gathering and elicitation and leading UAT efforts.

Created training documents and user training guide.

Motorola Solutions (via IDC Technologies), Business Systems Analyst, Location-MN,USA (Oct 2022 – March 2023)

I lead business analysis efforts and analysis for three individual streams SI, marketing and products business partners by providing the solutions that will help them to measure the KPI/metrics for their business operations.

Accelerate development effort by providing technical requirements to the dev team.

Lead data analysis, data profiling, data mapping efforts for various source and target systems.

Optum (via Insight Global), Lead Business Analyst, Location-MN,USA (Sep 2018 – Dec 2018)

Primarily I had to gather requirements from the existing Risk Adjustment Data Validation (RADV) system and Physicians Query(PQ) application owners for the Novel system planned to be built.

I created product features, initiatives, functional and technical user stories, and process flows to accomplish the requirement-gathering phase of the project.

I used tools like AHA, RALLY, and Service Now.

DaVita Healthcare(via TEK Systems, Senior Business Analyst, Location-CO,USA (Aug 2016 – Mar 2018)

I diligently analyzed data from other Business units that fit into an existing data model of the Enterprise Data Warehouse with the sole aim of integrating the data.

I wrote SQL queries in Oracle and Netezza to perform data analysis and propose business enhancements

I coordinated and conducted User Acceptance Testing with consumers and documented their feedback and channelized it via User Stories to the Application Development Teams.

I interacted with clients and gathered, analyzed, and prioritized requirements. Prepared documents such as BRD, SRS, Use Cases, Epics, User Stories Functional Specification, and Flowcharts.

I used tools like Visio, JIRA, Confluence, Tableau, Workday, Netezza, and Oracle DB.

HCL Tech Singapore, Business Analyst/Java Developer, Location-Singapore (Oct 2014 –Jan 2016)

I worked on the modernization of the existing Document management system to OpenText Live Link.

I gathered requirements by conducting Workshops and sessions with Client teams. These requirements were later reviewed and Signed Off by the clients for new Work Intake.

As a developer, I migrated and enhanced the existing webservices.

I coordinated with the Offshore UI/UX team for designing a new UI.

I used tools like Visio, MS Word, SOAPUI, Oracle DB, Eclipse, OpenText Livelink CS10.5, and SharePoint 2010.

HCL Tech, Project Lead/Analyst, Location(s)- Noida, India and IL,USA (Oct 2008 –Oct 2014)

I worked for McDonald’s global nutrition webservice, integrating it with their POS systems worldwide.

I wrote extensive queries for data crunching activities across McDonald’s global markets.

I coordinated with stakeholders, marketing teams, nutritionists, vendors, and creative agencies of 82 countries for gathering requirements.

I designed a global database that can easily onboard any country’s data in any new onboarding market.

I designed a global webservice that provided data to onboard market desktops and mobile sites.

I used Java, Struts Hibernate, EJBs, Oracle PL/SQL, IBM RAD, and WebLogic.

Accenture, Java Developer, Location(s)- Mumbai, India (May 2006 –Oct 2008)

Worked as a developer in multiple projects where my major responsibilities were to participate in the program/modules' detailed design, high-level design, coding, and unit testing. I was involved in doing the impact analysis on the existing system. Apart from this, I was responsible for Understanding the Requirement related Issues in the Client call and helping our team members to have Functional clarity.

I used Java, Struts Hibernate, EJBs, Oracle PL/SQL, IBM RAD, and Eclipse.

AWARDS

Received HCL Rockstar Award for excellent Customer Relationship with McDonald’s, USA.

Received Creativity Award by Client in Singapore.

ACADEMIA

Bachelor of Technology, Civil Engineering, 2006 CGPA: 7.5

NATIONAL INSTITUTE OF TECHNOLOGY ROURKELA, INDIA

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