Customer Service Warehouse Operations
Resume:
Ian Welsh
Glendale, AZ *****
********.**@*******.***
Professional Summary
Dependable and adaptable worker with experience in customer service, office support, and warehouse operations. Skilled in multitasking, communication, and equipment handling. Seeking full-time work with opportunities for growth.
Authorized to work in the US for any employer
Work Experience
Driver/Laborer
Warehouse & Mechanic Shop Operations-Phoenix, AZ
January 2025 to August 2025
• Supported warehouse operations including inventory management, shipping, and receiving.
• Assisted with various shop and labor tasks to maintain operational flow and equipment readiness.
• Provided transportation and delivery support as needed. Driver/Maintenance
Tendit Group-Phoenix, AZ
April 2024 to January 2025
• Operated landscaping tools to trim plants, maintain lawns, and support groundskeeping operations.
• Ensured properties were maintained according to safety and aesthetic standards. Auto Adjuster
Non-Injury Claims USAA-Phoenix, AZ
December 2023 to March 2024
• Delivered exceptional claims service to military personnel and their families.
• Handled non-injury auto claims efficiently while ensuring compliance with company policies.
• Communicated claim outcomes clearly and compassionately. Benefits Specialist
AGIA Affinity-Phoenix, AZ
July 2019 to May 2023
• Managed benefits requests and maintained strong client relationships.
• Provided timely responses to client inquiries and coordinated resolutions to support business retention.
• Played a key role in client satisfaction and compliance with plan regulations. Loan Advisor Specialist
GE Capital Retail Bank-Phoenix, AZ
November 2001 to April 2019
• Managed high-volume inbound and outbound calls in a predictive dialer environment.
• Educated customers about financial products and advised on payment options and collection-related fees.
• Consistently met performance metrics for call handling and customer service Education
High school diploma or GED
James Monroe High School-New York, NY
September 1986 to January 1989
General Studies (High school diploma or GED)
James Monroe High School-New York, NY
Skills
• Collections & Compliance
• Administrative & Data Entry
• Warehouse & Equipment Operation
• Customer Service & Communication
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