Customer Service Data Entry

Kathleen Ruggiero

** ****** *****

East Haven CT. 06513 Cell: 203-***-****

Email: *********@****.***

Objective: To work in a team like environment and with a company that has excelling capabilities.

Experience:

Barclays Bank – Henderson Nevada

Fraud Team Analyst

6/20/2020-7/22/2024

Customer service- Taking payments answer questions about credit cards and billing

Bank -Taking virtual deposits, closing accounts, adding beneficiaries, helping to set up accounts, online assistance.

Fraud Analyst -dispute claims, investigation claims, Customer complaints, Supervisor call back to customer in getting a resolution, working with the office of the president

LogistiCare- Las Vegas Nevada

Customer Service

08/03/2019-04/15/2020

Call Center-Answering heavy call volume of calls to book transportation for non-emergency medical transportation to Doctor appointments.

Southern Global –Las Vegas Nevada

Customer Service / Customer Retention

06/06/2016 -07/30/2019

Call Center-Answering heavy call volume of calls. Answering billing questions and retaining products customers are wanting to delete from their service with promotions and discounts.

AT & T – New Haven CT

Customer Service / Sales Representative

10/1998 – 3/2012

Call Center - Customizing consumer needs with products & services offered (DSL, Cellular, Dish, IPtv) payment arrangements, trouble reports for repair calls, schedule appointments for dispatchable orders, must make sales attempt on every call, billing questions, account research. Technical Support – Extensive programming research.

B A Staffing – Branford CT

Various Office Positions & Customer Service Positions

7/1998 – 10/1998

American Linen Supply Co – New Haven, CT (Ameriprise Linen & apparel)

Main Frame Computer & Data Entry Operator

7/1981 – 7/1998

Data entry, Printing reports, manifests, general ledger, research account orders, back-up daily work, A/R & A/P, general office duties, 10 key account entry, laundry soil counts for inventory, account changes, Managed stock Inventory, Re-routing Delivery routes, Billing, General Computer Maintenance

Don Levy – West Haven CT

8/1978 – 6/1981

Data Entry, Key punch, Receptionist, Customer Service

Answered multi-line phone, took customer orders, updated account information, informed customer of order detail, worked with warehouse staff on order changes.

Systems experience

EXCEL

MS WORD

LEXUS NEXIS

MASTERCOM

METASOURCE

SALESFORCE

CCD

TSYS

PEGA

Education:

East Haven High School,

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