It Support Technical
Resume:
ARJUN K SHRESTHA
********@*****.*** 402-***-**** Omaha, NE 68122
●https://www.linkedin.com/in/arjunkshrestha/
PROFESSIONAL SUMMARY
This skilled IT support specialist has five years of experience managing IT operations, providing technical support, and assisting end users with various technical issues. They are proficient with Office365, Active Directory, Exchange, and Infrastructure, and excel at troubleshooting software and hardware issues, providing help desk support, and managing Office365 and Exchange server services. Known for excellent problem-solving skills, patience, and effective communication with both technical and non-technical users, they thrive in high call volume situations and have been recognized for their outstanding service.
TECHNICAL SKILLS
●Having 5 years of Active Directory management experience, handling passwords, groups, user accounts, and group policies. competent in putting access controls in place and guaranteeing secure operations.
●Offers extensive assistance with networking functions, such as LAN, WAN, Wi-Fi, TCP/IP, VPN, DHCP, and DNS, guaranteeing dependable connectivity and top-notch efficiency for users and gadgets.
●Used remote support systems, such as Teams, VPN, Remote Desktop, TeamViewer, and Quick Assist, to deliver technical support in a timely and efficient manner.
●Offering help to users with PC problems, such as imaging, system upgrades, and BSOD. 195 PC imaging activities were successfully completed each month, and a basic understanding of SCCM was maintained for effective management.
●Experienced in endpoint security, protecting systems and data integrity with Windows Firewall and cutting-edge anti-virus, anti-malware, and anti-ransomware programs.
●Oversaw 50 virtual server instances spread across 5 customer environments on Azure, guaranteeing uptime and performance dependability. Managed and maintained virtual server environments utilizing Hyper-V and VMware.
●Designed and maintained networking infrastructure for six clients, including Cisco, Arista, and SonicWall routers, guaranteeing smooth and safe network operations.
●Has experience with print servers, printers, and network drives.
●Mailbox migration, mailbox management, and Exchange server management. daily assistance with managing 55 users' Exchange mailboxes (onboarding, offboarding, etc.)
●Overseeing and providing support for Mac OS, Windows Server, Windows 7, Vista, and 10 11.
●Have managed seven Microsoft 365 tenants that support businesses.
•Have deployed about 250 Teams Phones for small businesses.
•Have experience managing Microsoft 365 (Exchange Online, Teams, Teams Phone, VoIP, OneDrive, SharePoint, Forms).
●• Knowledge of using ticketing systems (ServiceNow, Jira, Freshdesk) to manage IT issues
oAround 15 to 18 tickets per day.
oHighest ticket closing winner for last quarter
●Able to handle irate clients, operate under pressure, and adjust to difficult circumstances.
●praised for providing timely customer service, skillful problem-solving, and patience when helping irritated customers.
●knowledgeable about Cisco phone deployment, MDM, and Microsoft Intune using the VIOP or IP Communicator software.
WORK HISTORY
IT SUPPORT SPECIALIST (On-site) Meta Data Center 11/2024 – Present
Provided IT support from walk-up helpdesks and designated support spaces for end-user technical assistance and issue resolution
• Performed hardware maintenance including server repairs, component replacements, and physical inspections in data center environments
• Verify equipment data, scan asset tags, and maintain accurate inventory records in systems
• Troubleshot technical issues ranging from automated tooling problems to hardware failures and network connectivity issues
• Supported new platform deployments by facilitating introduction of hardware and accelerating time-to-production for data center equipment
• Managed vendor coordination by scheduling and supervising subcontractors during equipment maintenance and service operations
• Executed data collection for PDUs, servers, and network equipment including location data, specifications, and performance metrics
• Escalated complex issues to cross-functional partners including VIO, Logistics, and Engineering teams for resolution
• Maintained documentation including procedures, runbooks, and technical guides for data center operations and maintenance
IT SUPPORT SPECIALIST (Remote Local On-site) Orion IT Support 10/2022 – 10/2024
●Offers daily assistance to about 22 users who are experiencing IT-related problems.
●By providing prompt IT help, consumers' work experience was improved by 30%.
●Providing daily IT assistance to 15 to 18 people, covering email and user administration, workstation configuration, and Teams connection.
●Helping HR with the offboarding and onboarding procedures.
●Oversaw Exchange mailboxes and Active Directory user administration in addition to provide Outlook end-user support.
●Microsoft 365 Management, which includes Teams, OneDrive, and Exchange Online.
●Helping users with problems related to networks, the internet, and VPNs.
●Skilled in using Freshdesk, one of the online ticketing systems.
IT Helpdesk Support (Remote Local On-site) Delta IT Support 01/2019 – 09/2022
●Providing remote assistance for Windows 10 and 11-powered laptops and desktop computers.
●Using Teams and TeamViewer to provide remote assistance to end users.
●Effectively managing asset allocations, inventory control, and upgrade request documentation.
●Overseeing Exchange Server and Active Directory administration.
●Managing Exchange and Teams in Office 365 at a basic level.
●Offering assistance to a range of clients, each with 25–110 users, including law firms, schools, and small hospitals.
●Responding to customer support questions, resolving issues, and raising calls as necessary.
●Oversaw printer servers and network printers, and troubleshoot printer problems to find solutions.
●Following desktop and end-user computing rules while deploying, configuring, and fixing problems with Windows OS, Microsoft Office versions (2016, 2019, 2022), and web browsers.
EDUCATION
●Information Technology- Network+, Web, & Software development, USA
●Bachelor in business and management, Nepal
●8 Months Hands-on training online, CA, USA
CERTIFICATIONS
●CompTIA Network + Certified
●Microsoft Azure Fundamental
●Windows 10 for IT support: Troubleshooting Basic
●Windows 11 for IT support: Advance Troubleshooting
●Apple Mac & iPhone troubleshooting
NOTABLE PROJECTS
●PC Imaging: On-Premise and Cloud
●Migrate users from on-Premise to Cloud computers
●Migrate of Active Directory from Windows Server 2019 to 2022
●Basic Knowledge of SCCM
COMPUTER LANGUAGES
●HTML, CSS, WordPress, Core Python
●Basic knowledge of PowerShell, Command Prompt
●Basic understanding of Cyber Security
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