Customer Service Capital Markets

Larae Byrd Hilburn

Crowley, TX ***** 214-***-**** *******@*****.***

Results-oriented operations and finance professional with 10+ years of experience leading cross-functional teams, optimizing workflows, and implementing process improvements. Proven track record of generating over

$1M+ in revenue, reducing audit cycles, and increasing team performance. Skilled in customer service, stakeholder communication, capital markets, and full-cycle project coordination. Proficient in financial systems, reporting, and technology adoption.

• Operations & Project Coordination • Customer Service & Client Relations

• Financial Modeling & Capital Markets • Risk Management & Auditing

• Process Improvement & Change Management • Scheduling & Workforce Planning

• Technology Implementation & Adoption Strategic Communication & Stakeholder Engagement

•

Excel, Financial Systems, HTML, CSS,

JavaScript (Full Stack Fundamentals)

• • Agile & Collaborative Team Environments

• Hiring, Training & Team Leadership

Customer Care Coordinator, 09/2024 - Current

KPost Company – Dallas, TX

• Promoted within 4 months for leadership, accuracy, and efficiency.

• Managed end-to-end work order processing, contributing to $1M+ in revenue across two quarters.

• Coordinated and scheduled 20+ field crews daily to ensure timely project execution and service delivery. Resolved service issues and reduced customer complaints through proactive communication and problem- solving.

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• Collaborated with sales and finance teams to resolve pricing discrepancies and ensure accurate billing.

• Supported onboarding and training of new hires to maintain team performance and service quality.

• Managed 75+ daily service requests and maintained performance reports for departmental tracking. Professional Summary

Skills

Work History

• Conducted post-service account reviews for accurate invoicing using basic accounting principles. Capital Markets Analyst, 03/2022 - 03/2024

TPine Leasing Capital – Irving, TX

• Built and analyzed financial models to guide investment and leasing strategies.

• Assisted in audit processes and created Standard Operating Procedures (SOPs) for internal controls.

• Identified and mitigated risks through financial reporting and data validation.

• Worked cross-functionally with accounting and capital markets teams to ensure compliance and efficiency. Contracts Audit Specialist, 02/2021 - 03/2022

TPine Leasing Capital – Irving, TX

• Audited 320+ commercial vehicle lease contracts monthly supporting $35M in portfolio revenue.

• Reduced audit turnaround time by 20% by enhancing contract review procedures.

• Collaborated with finance, sales, and compliance teams to resolve discrepancies using JIRA.

• Conducted risk assessments to ensure regulatory and contractual compliance.

• Led stakeholder alignment, adoption strategies, and metric-driven improvement plans.

• Ranked #1 in performance; recognized for mentoring and leadership during rollouts. Office Manager, 07/2017 - 03/2020

VSC Auto Finance – Arlington, TX

• Played a key role in launching the Texas branch; created hiring strategies and built out key departments.

• Hired, trained, and managed 15 employees across Collections, Title, and Funding departments.

• Oversaw payroll processing, onboarding, performance evaluations, and improvement plans.

• Maintained daily communication with stakeholders and executives to ensure operational alignment.

• Drove the Texas office to outperform corporate HQ across funding and collections KPIs.

• Managed financial reconciliation and funding of vehicle contracts. BBA: Business Administration, 07/2019

Capella University - Online

University of Texas at Austin

Champion School of Real Estate

• Certificate: Full Stack Development – Software Engineering

• Real Estate License

Education

Certifications

Contact this candidate