Data Entry Customer Service
Resume:
Amanda Gillon
Gates, TN *****
*************@*****.***
Professional Summary
Efficient and detail-oriented administrative assistant with 10 years of experience in customer service and data management. Proven ability to maintain accurate records and handle sensitive information with confidentiality. Skilled in utilizing Microsoft Office Suite for efficient document creation and data entry. Demonstrated leadership in managing operations and resolving customer concerns, ensuring high levels of service and satisfaction.
Authorized to work in the US for any employer
Work Experience
Caregiver
At Home Healthcare-Halls, TN
March 2024 to Present
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
Assistant Manager
Dollar Tree-Ripley, TN
February 2020 to January 2024
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Administrative Assistant
Town of Henning City Hall-Henning, TN
April 2015 to November 2019
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
• Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
• Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately Education
High school diploma
Halls High School-Halls, TN
August 2000 to May 2003
Skills
• Customer service
• Data entry
• Organizational skills
• Communication skills
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