Data Entry Customer Service

J H

JACKLYN HOLLINS

***************@*****.*** 945-***-**** Arlington, TX 76002

Recent graduate with foundational knowledge in pharmacy tech and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. PROFESSIONAL SUMMARY

SKILLS

• Patience and tolerance • Emergency response • Physical restraint

• Behavioral observation • Reliable team player • Patient care

• Basic life support • Vital signs monitoring • Customer service

• Positive attitude • Data entry • Administrative support

• Supply restocking • Multi-line phone proficiency • Report writing

• Billing and coding • Patient charting • Medical terminology

• Microsoft Office Suite

Dallas County Sheriff's Department - Detention Officer Dallas, TX • 09/2020 - 06/2025

Charlyn Nursing and Rehabilitation - Nurse Assistant Winnsboro, LA • 08/2008 - 08/2020

Franklin Association for Disabled Citizens - Office Assistant Winnsboro, LA • 09/2001 - 05/2020

WORK HISTORY

Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.

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• Processed visitors and attorneys arriving to see prisoners. Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.

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Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.

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• Wrote daily reports and maintained logs of inmate activities and behaviors. Worked closely with nursing staff to address any concerns or changes in patient condition, ensuring appropriate interventions were implemented quickly.

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• Responded promptly to call lights, addressing the needs of patients in a timely and efficient manner.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Documented patient information and care activities in electronic health record.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.

• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

• Expedited document processing with accurate data entry and timely filing.

• Prepared and edited documents to produce precise, accurate and professional communication. Stepful

Detroit, MI • 07/2025

No Degree: Pharmacy Technician

Grantham University

Lenexa, KS • 01/2019

Associate of Science: Medical Billing And Coding

Northeast Vo-Tech Community College

05/2005

No Degree: Nurse Assistant

EDUCATION

CERTIFICATIONS

• CPhT - Certified Pharmacy Technician

• NHA certified

• Registered with Texas Board of Pharmacy

• BLS - Basic Life Support

• CNA - Certified Nursing Assistant

• Level 2 security license

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