Help Desk Technical Support
Resume:
Hector Barrera
Houston, TX *****
****************@*****.***
Professional Summary
Dedicated and bilingual IT professional with experience in help desk support, computer networking, and technical troubleshooting. Adept at diagnosing and resolving hardware, software, and network issues, with a strong foundation in IT security and system maintenance. Looking to leverage technical expertise, customer service skills, and CompTIA certifications in an IT support or help desk role within a dynamic technology-driven organization.
Work Experience
Maintenance Planner
Axalta Coating Systems-Houston, TX
October 2022 to April 2025
• Manage IT-related inventory tools, including hardware and software components, ensuring availability for troubleshooting and repairs.
• Utilize SAP software for asset management, data entry, and tracking work orders related to equipment maintenance and system upgrades.
• Collaborate with IT teams to coordinate maintenance activities on network infrastructure, computer systems, and automated machinery, ensuring minimal downtime.
• Diagnose and troubleshoot hardware and software issues affecting production systems, providing first- level technical support before escalating to specialized
• Planned, scheduled, and prioritized maintenance work to support plant operations and reduce downtime.
• Estimated labor, materials, and time requirements for all maintenance requests.
• Issued daily work orders and provided direction to maintenance personnel.
• Maintained and organized work order backlog to ensure timely completion of tasks.
• Generated maintenance reports and notifications to track progress and performance.
• Managed SAP PM system, including work order processing and equipment hierarchy updates.
• Coordinated equipment rentals to support plant and project needs.
• Supported site safety programs and ensured maintenance activities met safety standards.
• Oversaw repairs and maintenance of mobile equipment fleet to ensure reliability.
• Assisted in troubleshooting and resolving equipment and process issues.
• Developed standard work procedures and instructions for non-routine and critical tasks.
• Identified critical spare parts and managed inventory setup and consumption in SAP.
• Helped optimize preventive maintenance strategies to increase equipment uptime and reduce costs. IT teams.
• Ensure compliance with IT security policies by monitoring system access, updating records, and maintaining proper documentation of system changes and configurations.
• Train maintenance personnel on the proper use of software applications, digital work order systems, and IT tools required for daily operations.
Cash Room Associate
TJ Maxx-Houston, TX
October 2021 to August 2022
· Managed and audited financial transactions, ensuring accurate reporting and system integrity.
· Processed cash flow reports and maintained compliance with financial controls.
· Assisted in IT-related troubleshooting, including POS system malfunctions and transaction errors. Sales Associate
First Cash-Houston, TX
March 2018 to September 2020
· Provided technical support for in-store systems, ensuring seamless sales and loan processing.
· Assisted customers with troubleshooting and resolving payment system issues.
· Maintained accurate records of financial transactions and customer accounts. Education
Skills
• Data Entry & Documentation
• Financial Auditing. Education
• Computer Programming Certification
• Hardware & Software Installation
• Security & Compliance (CompTIA Security+)
• Windows & iOS Operating Systems
• Help Desk & Technical Support
• Computer Networking & Troubleshooting
• SAP Software & Inventory Management
• Customer Service & Communication
• Cash Handling
• Training My Computer Career
• Microsoft Office Suite (Word, Excel, Outlook)
Certifications and Licenses
CompTIA Security+
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