Data Entry Customer Service

Elizabeth Pugh

Phone: 762-***-****

Email: *******@*****.***

Objective

A position as a computer or data entry operator.

Ability Summary

Experience in operating data entry devices.

Employment History

01/2017 - 11/2017

Customer Service Representative

Teleperformance USA, Augusta, GA

Managed inbound fax queue.

Answered customer questions and addressed concerns about WellCare coverage.

Identified customers' needs, clarified information, and researched issues to provide solutions.

Maintained accurate records of all customer interactions in the computer software.

Performed customer service duties in support of Medicare open enrollment.

10/2015 - 02/2016

Health Service Technician

East Central Regional Hospital, Augusta, GA

Supported developmentally disabled individuals in their daily living activities, health, and overall well-being.

Assisted with bathing, showering, dressing, grooming, and other personal care activities.

Supported mobility by helping with walking, transferring between locations, and using mobility aids.

Provided emotional support through active listening, engaging in conversations, and offering companionship.

Assisted with preparing meals, light housekeeping, and laundry.

03/2013 - 01/2014

Debt Collector

NCO Financial, North Augusta, SC

Effectively and efficiently collected on delinquent accounts or have clients establish payment arrangements.

Served as collector for delinquent accounts from various companies.

Provided excellent customer service by answering incoming calls and making outbound calls when needed.

Communicated with individuals via phone or email to collect payment on delinquent accounts.

Negotiated payment with debtors and recommended payment plans or settlements to eliminate debts in a manageable way.

Worked towards personal and team collection targets to minimize risk costs and optimize returns.

Identified and addressed account discrepancies to ensure billing accuracy.

Handled customer inquiries, complaints, and questions professionally while maintaining positive relationships.

10/2010 - 11/2011

Assembly Associate

Global Personnel Solutions Inc., Augusta, GA

Fabricated fabric softener bars on the assembly line.

Followed the production process by forming the product from scratch to include shaping them on cradles, removing them, cleaning and inspecting them.

Packaged final product for shipment to warehouse for distribution.

09/2009 - 12/2009

Office Clerk

Psychology Spirituality Center, Augusta, GA

Greeted clients, booked appointments and recorded messages.

Coordinating and managing calendars for appointments.

Communicated professionally with clients via phone, email, and in-person.

Answering inquiries about products, services, and company information

Performed data entry and maintained accurate records of appointments in computer system.

Filing and organizing documents.

11/2004 - 06/2005

Sales/Customer Service Representative

Delta Airlines Call Center, Augusta, GA

Provided customer service over the phone, assisting with reservations, and addressing customer inquiries and concerns .

Helped and guidance to customers about lost baggage process.

Assisted consumers with information on airline/airport information, conflicts or any other related questions.

Handled customer transactions accurately and efficiently while prioritizing customer care.

Education History

Business Administration

1 Year at College

Everest University, FL

Secretarial Science

Vocational School Certificate

Augusta OIC, Augusta, GA

General High School Curriculum

High School Diploma

Glenn Hills High School, Augusta, GA

Contact this candidate