Technical Support Help Desk

DAVID G. NAGLE

**** ******* **** #*** *******, Wisconsin 53719

918-***-**** *************@*****.***

OBJECTIVE: To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship.

ACCOMPLISHMENTS:

Former flight instructor that attained an above average student pass rate for pilot certification with the Federal Aviation Administration.

Earned an Associates of Applied Science Degree with additional studies in Psychology, Sociology and Computer Science.

EMPLOYMENT:

Mad City Windows and Baths Madison, Wisconsin

Confirmation Department September, 2024 to May, 2025

Place calls to customers to confirm next day appointments for advisors to meet with them.

Call leads and schedule appointments for advisors to go to customer location to give them a quote on their windows, bath or kitchen cabinets replacement.

Help scheduling shifts for the confirmation department.

NTT Data Madison, Wisconsin

Acclamation Reclamation Center for Thermofisher September, 2022 to June, 2023

Retrieving assets from departing employees.

Cataloging received assets in ServiceNow.

Running diagnostics and imaging laptops with required software.

Shipping items to new and existing users.

Telaid Madison, Wisconsin

Technical Support September, 2021 to December, 2021

Working with technicians onsite to configure security cameras at chain stores like Walmart and Target.

Troubleshooting cameras and sound systems at various locations around the country.

Made sure all equipment and materials were onsite before technicians arrive to install.

Used Service Now to document all actions onsite.

AEBS Business Solutions Madison, Wisconsin American Family Insurance Internal Help Desk December, 2017 to March, 2020

Working with Agency and Corporate users to resolve software, hardware and networking issues such as Microsoft Office products, printers and LAN/WAN issues etc.

Working with users troubleshooting in house software and resolving errors.

Resetting passwords and unlocking accounts for employees and vendors.

Accurately documenting all incidents and dispatching as necessary.

Working with work from home users with VPN issues.

TDS Telecom Middleton, Wisconsin

Customer Repair Advisor April, 2012 to October, 2016

Responsible for talking customers through troubleshooting steps to resolve issues with

their TDS services such as TDS TV, DSL, fiber and email.

Checking T1 circuit’s functionality for business customers.

Helping businesses configure their TDS Managed IP product for accurate call routing.

Dispatching a technician if problem could not be resolved over the phone.

Wisconsin Aviation Inc. Watertown, Wisconsin

Flight Instructor September, 2011 to October, 2011

Responsible for training flight students to Practical Test Standards in accordance to FAA policy.

Providing introductory flights and information to potential pilot candidates.

Fly customers on aerial photography flights and scenic tours around the area.

Conduct ground class, tutoring sessions and currency training for licensed pilots and student pilots.

EDUCATION:

Spartan College of Aeronautics and Technology Tulsa, Oklahoma

Associates of Applied Science 2007

COMPUTER SKILLS:

Proficient in Microsoft Windows XP, Vista, Windows 7/8.1/10/11 and Microsoft Office 2003-Office365

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