Customer Service Representative
Resume:
KATHLEEN M. GRUBBS
************@*****.***
CAREER OBJECTIVE
A CUSTOMER SERVICE position that requires detail oriented, dependable, knowledgeable, flexible and problem solving skills to contribute to profitability and increased market share.
SUMMARY
Thirty plus years of customer service experience with companies such as Office Depot, Office Max, American Express, The Roomstore, Bank One, Target and Wal-Mart. Successful at increasing phone sales,taking care of disgruntled customers, and Building customer and vendor relationships.
ADDITIONAL SKILLS INCLUDE:
Problem Solving, Data Entry, Receiving
Bank Services, Inventory Control, Order Entry,
Accounts Receivable, Accounts Payable, Shipping
TECHNICAL SKILLS
40 WPM 10 KEY BY TOUCH, MICROSOFT WORD
MICROSOFT EXCEL, MICROSOFT OUTLOOK, POWERPOINT
INTERNET, MULTIFUNCTION PRINTER
PROFESSIONAL EXPERIENCE
OCOP EXPRESS dba OAK CLIFF OFFICE SUPPLY,
DALLAS TX 2008-2024
Customer Service Representative
Answer calls from customer regarding orders, pricing, availability of items, item details and delivery information. Enter orders via phone, fax and email.Contact vendors for product information, pricing, availability and delivery information. Get payment information from customer. Set up accounts for customers. Set up login and password for customer to order on the company's website.
HAVERTY'S FURNITURE, COPPELL TX 2007-2008
Customer Service Representative
Answer calls from customers regarding their delivery schedule and service appointments. Verify delivery, service and contact information. Make notation in customer's account about delivery issues and information from service technicians. Transfer customer to sales representatives with questions about billing and pricing Received recognition from customers for resolving their problems in a timely manner Received recognition for Perfect Attendance
WILLIAMSON-DICKIE MFG.,CO
(Dickies Workwear), FORT WORTH TX 2005-2007
Customer Service Representative
Placing orders by phone, fax or email. Answering customer's questions and resolving any issues for the customer. Received Acknowledgements for outstanding work
VIKING OFFICE PRODUCTS (subsidiary of Office Depot), SOUTHLAKE TX 1997-2005
Customer Service Representative
Promoted from Order Entry to Customer Service
Also helped with entering fax and mail orders, Drop Ship and Imprint departments as needed. Highlighted accomplishments include: Nominated for Employee of the month for resolving customer service issues Receiving recognition from customers for resolving issues in a timely manner
Appointed as Pilot team representative for highly successful
“Integrity Selling Program”
Resolving customer service issues and maintaining customer retention by improving customer satisfaction.
EDUCATION
Grand Prairie High School
Grand Prairie Texas
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