Medical Assistant Customer Service

Tevyn Thomas

504-***-**** *******@*****.***

Objective:

To leverage my extensive experience in healthcare, customer service, and administrative roles to excel as an Intake Specialist at Contigo Health, where can provide exceptional support and education to patients while ensuring efficient patient flows.

Education:

- High School Diploma from Central High School - San Angelo, TX (2009)

- Medical Assistant Phlebotomy Certification

- Medical Billing & Coding from Purdue-West Lafayette - Lafayette, IN

(December 2017 to December 2020)

Experience:

Training Lead - Insurance Agent at The "Real" Insurance Lady LLC – Houston, TX (April 2021 – Present)

- Conducted remote business operations with a professional Licensed Health Insurance Agency.

- Managed agents under me who are now in leadership roles.

- Trained the agents to be proficient and productive in the healthcare field using company-specific software systems.

Certified Tax Professional at TAX SERVICES OF AMERICA – San Angelo, TX

(November 2020 – April 2021)

- Processed clients' annual tax reports remotely while generating suitable tax profiles for them.

- Trained other tax professionals and provided appropriate tax advice to clients including business owners and self-employed individuals. Medical Assistant for Shannon Medical Center at Tom Green County Jail - San Angelo, TX Office (October 2018 – November 2019)

- Administered medication to inmates and took vitals while logging updates into Med-Pass documents.

- Regularly administered Tuberculosis tests using Epic medical software alongside three other licensed Medical Assistants. Office Manager/Executive Administrator at HME Specialists LLC - Hobbs NM

(July 2016 – October 2018)

- Managed office operations for a durable medical equipment company working closely with Medicare Coverage.

- Scheduled appointments and maintained delivery logs using company's software system.

-Assisted respiratory therapist on site by scheduling their appointments and meetings.

Front End Department Supervisor at Toys 'R' Us USA - Midland, TX (December 2013 – May 2016)

- Managed the first 20 feet of the store including cashiers and displays.

- Generated functional schedules for all cashiers and trained them to be proficient in their positions with the company.

Skills:

Customer Service Problem Solving Claims Research Experience with Healthcare/Managed Care Proficient in using various software systems for healthcare management.

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