Customer Service Data Entry

Yvonne Romero

Tucson, AZ *****

Professional Summary

Dependable and detail-oriented professional with experience across administrative support, customer service, healthcare, and event logistics. Recognized for strong organizational skills, clear communication, and the ability to maintain professionalism in fast-paced, high-pressure environments. Brings a solid foundation in front desk operations, scheduling, data entry, and clerical support, with a calm and patient demeanor that enhances team efficiency and client satisfaction. Bilingual in English and Spanish. Key Skills

• Administrative & Clerical Support

• Customer Service & Conflict

Resolution

• Front Desk & Multi-line Phone

Operations

• Document Filing & Data Entry

• Microsoft Office Suite Windows

OS

• Medical Terminology Basic

Medical Office Functions

• Scheduling Appointment

Coordination

• Inventory & Supply Management

• Strong Communication (Verbal &

Written)

• Bilingual: English & Spanish

Professional Experience

Stagehand

RHINO Staging & Event Solutions – Tucson, AZ

September 2024 – Present

• Supported logistics and operations for live events by setting up and dismantling sets and equipment.

• Collaborated with teams to maintain organization and safety backstage— experience that sharpened multitasking, communication, and time management in high-pressure settings.

• Maintained orderly work areas and coordinated prop placement—skills applicable to office organization and task follow-through.

Patient Transporter

Tucson Medical Center – Tucson, AZ

July 2024 – August 2024

• Transported patients safely and efficiently, demonstrating professionalism and attention to detail.

• Maintained clear communication with medical staff and administrative teams regarding patient movement and scheduling—reinforcing skills in coordination and client interaction.

Household Manager / Family Administrative Coordinator Romero Household – Tucson, AZ

October 2013 – June 2024

• Managed daily scheduling, appointments, and transportation logistics for multiple family members.

• Oversaw household budgeting, meal planning, and inventory management— demonstrating attention to detail and organization.

• Handled conflict resolution and multitasked across a wide variety of responsibilities with composure and flexibility.

• Coordinated school communications, healthcare visits, extracurricular calendars, and family events.

• Maintained a clean, organized, and structured home environment, balancing priorities and adjusting to unexpected changes.

• Developed strong time management, planning, and interpersonal skills that translate directly to an administrative support role. Customer Service Representative / Cashier

EEGEE’S – Tucson, AZ

March 2012 – October 2013

• Delivered front-line customer service, handled daily cash transactions, and ensured product availability.

• Maintained a clean, organized front area and adhered to sanitation standards— demonstrating reliability and task ownership.

• Provided efficient service under pressure while maintaining a positive customer experience.

Customer Service Representative / Cashier

Simoniz Car Wash – Tucson, AZ

February 2012 – May 2012

• Processed payments, examined checks for accuracy, and ensured proper handling of financial documents.

• Strengthened skills in documentation, accuracy, and customer-facing professionalism.

Telephone Operator (Level 1)

Arizona Department of Transportation – Motor Vehicle Division – Tucson, AZ March 2005 – March 2010

• Operated a high-volume switchboard, routing local and long-distance calls with accuracy and professionalism.

• Provided general information and support to the public, demonstrating excellent verbal communication and multitasking skills.

• Worked collaboratively with clerical staff and contributed to a well-functioning office environment.

Clerical Assistant / Front Desk

John Valenzuela Youth Program – Tucson, AZ

May 2001 – September 2002

• Delivered full-spectrum clerical support, including filing, document preparation, and presentation formatting.

• Greeted and assisted clients, answered multi-line phones, processed correspondence, and managed inventory and office supplies.

• Played an active role in project coordination, deadline tracking, and maintaining organized documentation.

Education

Diploma – Medical Technology

International Institute of the Americas – Tucson, AZ 2005

High School Diploma

Cholla High Magnet School – Tucson, AZ

2001

Certifications

• Phlebotomy Certification – Since 2015

• Pharmacy Technician Certification – Since 2015

• BLS Certification – Current

• CPR Certification – Current

• Food Handler Certification – Current

Technical Skills

• Microsoft Office Suite (Word, Excel, Outlook)

• Data Entry & Typing (50+ WPM)

• Windows Operating System

• Basic Medical & Scheduling Software

• Multi-line Phone & Switchboard Systems

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