Medical Assistant Service Representative

Malica Abdullahi

+1-612-***-**** ***************@*****.*** Hopkins, MN

WORK EXPERIENCE

Guest Relations, Target Headquarters

March 2018 - Present

Helping guest while they try to find a solution to an idem in store, and what we can do to accommodate the miscommunication. To reassure the guest that I m here to help the the best I can, we will find a solution to this issue. Escalated guest deescalate

Guest Service Representative, Sleep Number Corporation April 2015 - March 2018

• Gained extensive product knowledge to effectively inform and assist customers in their purchasing decisions.

• Provided sales support by collaborating with team members to optimize customer experiences and resolve issues.

• Demonstrated strong communication skills by delivering clear and concise information to colleagues and clients.

• Engaged in proactive customer interaction to build rapport and ensure satisfaction throughout the sales process. Medical Assistant Externship, Gar Gar Clinic

January 2017 - January 2017

• Roomed and interviewed patients to determine what care was needed

• Took vitals including height, weight, temperature and blood pressure

• Worked in the lab, drawing blood and sending it off to the lab.

• Performed urine analysis

Personal Care Assistant, Hope Home Health Care

October 2012 - December 2016

• Assisted with all daily tasks including feeding, bathing and improving quality of life

• Provided medication three times per day, ensuring accuracy and consistency

• Administered insulin shots three times per day

• Transported to and from doctor appointments as needed Personal Care Assistant, Hope Home Health Care

June 2015 - January 2016

• Worked in a home that provided care for 5 individuals dealing with various life challenges

• Use lifts to transport client to and from the restroom and in and out of the shower

• Dispersed medications, ensuring accuracy and consistency EDUCATION

Sanford Brown College

2015-2016

Associate of Applied Science, Medical Assistant

SKILLS

Accuracy, Analysis, Bathing, Clinic, Guest Service, Home Healthcare, Insulin, Medical Assistant, Medical Records, Patient Care, Phlebotomy, Scheduling, Vital Signs

CERTIFICATION AND LICENSES

NA

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