Product Manager, MBA, CSM, PSPO

Fernando Chonn, MBA, PSPO, CSM

Email: ********.*****@*****.*** ; LinkedIn: www.linkedin.com/in/fernando-chonn/ ; Phone: 365-***-**** EDUCATION

Laurentian University, Ontario, Canada Sep 2023 - Jun 2025 Master of Business Administration, MBA

• Represented MBA program at an international strategy competition, delivering market insights and business solutions with global peers.

Solvay Brussels School of Economics and Management, Brussels, Belgium. 2016 Specialization in Innovation and Entrepreneurship

Universidad del Pacifico, Lima, Peru 2016

Management Engineering, Concentration in Engineering Business

• Harvard HPAIR delegate, Tokyo: Represented school at Harvard’s Asia Conference, exploring innovation ecosystems. PROFESSIONAL EXPERIENCE

Gerson Lehrman Group (GLG), Remote 2024-Present

Global platform that connects businesses with experts for real-time insights and consulting. Expert Consultant

• Directed 10+ GenAI pilots with OKRs and HCD workshops, reducing risk 20% and scaling 3 client-facing solutions in 9 months.

BBVA, Lima, Peru 2021-2023

Major financial institution providing banking, insurance, and investment services; part of the global BBVA Group. Product Manager – Retail Portfolio Banking

• Facilitated CX discovery sessions with RMs/SMEs, translating pain points into journey maps & backlog priorities that cut feature lead time 20%.

• Authored epics & user stories with acceptance/NFR criteria; aligned design/engineering, reducing rework 25%.

• Applied behavioural data and A/B tests to refine CX strategies, lifting adoption 18% and informing product priorities.

• Led GTM enablement by creating release notes, training packs & comms across 5 countries, ensuring compliant adoption.

Banco de Credito del Peru (BCP), Lima, Peru 2019-2021 The largest bank in Peru with $52B total assets, offering a full range of financial services to individuals and businesses. Product Manager – Payments & Cash Management

• Developed GTM release plans and journey impact guides, aligning risk/ops/frontline teams for smooth product launches.

• Owned quarterly roadmap & OKRs; prioritized by ROI/risk with senior stakeholders for clear sprint goals and scope trade-offs.

• Enabled cross-functional teams by maintaining 2–3 sprint-ready backlog, sustaining 35% velocity uplift.

• Mapped end-to-end client journeys into Salesforce dashboards/blueprints, aligning CRM design with CX and boosting adoption

Interbank, Lima, Peru 2017-2019

Major Peruvian bank with $20B total assets, focused on innovation and digital banking. Senior Consultant – Digital Banking Solutions

• Converted client journeys into CX blueprints & backlog items, cutting API defects 30% during SIT.

• Led validation and client-testing strategies for biometrics/KYC, reducing fraud 18% while improving customer pass rates and onboarding experience.

• Acted as PO proxy to devs; clarified scope daily and unblocked implementation issues to keep releases on plan. ADDITIONAL INFORMATION

• Technical Skill: Project management, Waterfall and Agile methodologies, JIRA, Confluence, Lean UX, and Service Design.

• Language: English, Spanish, Cantonese, and French

• Volunteer: Coordinated multicultural teams, managed logistics, and supported sustainability and community-building initiatives with X-Culture, TECHO, ORCA, and NLFB.

• Interests: Exploring cultures, mentoring students, cooking, and swimming.

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