Customer Service Event Coordinator
Resume:
Rikka
McDonald
*** ******** ******, *******, **, 66801
*************@*****.***
Skills : Time Management - Strong Communication - Effective Collaboration
- Service Oriented - Motivated - Motivator - Program Development - De-escalation - Composure.
Experience :
Emporia State University / Conference and Event Coordinator September 2023 – Present, Emporia, Kansas
● Coordinate a variety of events, including conferences, workshops, social events, and corporate functions
● Coordinate all event logistics including venue selection, catering, AV, and décor
● Communicate with client, vendors and internal teams
● Create and manage event timelines and run-of-show documents
● Ensure events meet branding and quality standards
● Evaluate event success through feedback and post-event reporting
● Troubleshoot issues and adapt quickly during live events
● Maintain accurate records, contracts, and event documentation Somi Vietnamese Bisto/ Server
September 2020 - May 2023, Salt Lake City, UT
● Customer Service
● Order Taking
● Food and Beverage Service
● Table Management
● Payment Processing
● Conflict Resolution
● Sales and Upselling
Padelli’s/ Assistant Manager
December 2018 - March 2020, Lehi, UT
● Overseeing business operations.
● Delegating tasks to team members.
● Resolving problems that occurred on shift.
● Enforcing company policies and procedures
● Ensuring sanitation standards
● Cash handling
● Managing and motivating employees
Hyatt Regency Boston / F&B Server
August 2017 - September 2018, Boston, MA
● Customer Service
● Order Taking
● Food and Beverage Service
● Table Management
● Payment Processing
● Conflict Resolution
● Sales and Upselling
ConvergysBacolod -Philippines / Technical Support Specialist June 2015 - June 2017, Bacolod City, Philippines
● Respond to inbound customer calls, chats, or emails regarding technical service issues.
● Diagnose and troubleshoot connectivity issues with internet, cable, and voice services
● Assist customers with equipment setup, activation, and configuration
● Escalate complex issues to higher-level support or field technicians when necessary
● Log all interactions and resolutions accurately in internal systems
● Educate customers on product features, usage, and best practices
● Follow standard procedures to handle and document service outages or account changes
● Maintain service quality, performance metrics, and customer satisfaction standards GT Hotel - Bacolod / Front Desk Associate
November 2013 - May 2015, Bacolod CIty
● Greet guests warmly and professionally upon arrival
● Perform check-in and check-out procedures efficiently
● Handle phone calls, room bookings, and reservation changes
● Respond to guest questions, concerns, and special requests
● Coordinate with housekeeping and other departments to fulfill guest needs
● Process payments, issue room keys, and manage billing
● Maintain accurate records of room availability and guest information
● Handle complaints or escalate issues to management as needed
● Follow hotel policies and security procedures
Education :
University of St. La Salle / BS Hospitality Management June 2010 - March 2015, Bacolod City, Negros Occidental, Philippines Colegio San Nicholas De Tolentino - Recoletos / HS Diploma June 2006 - March 2010, Talisay City, Negros Occidental, Philippines
Contact this candidate