Technical Manager Production Support

Govindaraj K Technical Manager / Architect

*******@**********.*** +91-944******* Chennai, India

Professional Summary.

Innovative and results-driven IT leader with 15+ years of experience in Mainframe development, application enhancement, and support, including 5+ years in governances, team management client engagement. Proven expertise in leading cross-functional global teams, driving application modernization, recognized for delivering high-impact solutions, improving system efficiency, and ensuring seamless project execution.

Core Competencies: -

Delivery & Governance: Project/Program Management, Escalation Handling, Stakeholder Engagement

Process Excellence: Requirement Gathering & Sign-off, Gap/Impact Analysis, CAB Approvals

Technical Expertise: Mainframe Development (COBOL, JCL, DB2, CICS), Modernization & Migration

Testing & Quality: Test Planning, Test Execution, Integration Testing, Post-Production Support

Consulting & Leadership: CMMI/ISO Audits, PMO Governance, AI-Driven Process Improvements

Professional Experience :

HCL Technologies Technical Manager / Architect.

Chennai Apr 2010 – Present

Key Achievements:

Led governance and delivery for multi-million-dollar projects across global clients (USA, Japan, Australia).

Streamlined requirement-to-deployment cycle by implementing

Successfully migrated legacy IBM mainframe systems to Micro Focus, reducing operational costs.

Contributed to CMMI 2.0 (QAI Audit 2023) and delivered process improvement strategies.

Mentored teams across US, EMEA, and APAC for modernization, governance, and agile delivery.

Key Projects:

HCL Tech / Technical Manager

EATON Corporation (2024–Present): Mainframe enhancement & support.

Tenneco Automation (2020–2024): Delivered critical automation and support in mainframe environment.

AIG-USA: Modernized file layouts & process flows; reduced cycle time significantly.

Telstra (Australia): Delivered end-to-end application enhancement and support.

True Value & Boeing: Legacy-to-digital migration using AI-assisted mapping.

USF: Extracted CICS screens & business rules for digital transformation.

Bank of America Technical Architect

Jan 2008 – Mar 2010

Designed fraud tracking and reporting systems; awarded for service excellence.

EDS Senior Information Analyst

Jan 2005 – Dec 2007

Enhanced mainframe solutions for enterprise clients; contributed to Telstra’s critical system upgrades.

HP Senior Software Engineer

Jan 2004 – Dec 2004

Supported legacy application modules and optimized backend processes.

Education

Master of Computer Applications (MCA)

Certifications

PMP ITIL Six Sigma (Basic) Certified Scrum (Advanced) Enterprise Application Architect

CMMI 2.0 Auditee (QAI 2023) HCL Certified Japanese Language (JLPT N5)

Technical Skills

Languages/Platforms: COBOL, JCL, PL/1, DB2, CICS, MF-COBOL, Assembler

Tools: Control-M, Changemen, Endeavour, Data Investigator, work bench, MS-Excel, Power BI

Databases: DB2, SQL Server

Awards & Recognition

CMMI 2.0 Contributor Award – HCL

Long-Term Service & Livewire Awards – HCL

Service & Technical Excellence – Bank of America

Star Performer – EDS Star Team Award – Telstra

White Papers & Publications

Blockchain Business Solutions – researcher.org

Legacy-to-Digital Migration / Data / BRE – researcher.org

CICS Migration to Digital – researcher.org

Application Modernization – researcher.org

AI Agent Development – Relevance AI / N8N Cloud

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