Patient Care Customer Service
Resume:
ANNETTE WASHINGTON
Little Elm, TX *****
***************@*****.***
Objectives: I am a very motivated, dependable, skill-oriented and a team player, with great time management skills and multitasking skills. I also have 8 years of managerial experience, and 5 years of Clinical experience. 5 yrs. of claim processing.
5 yrs of benefit verification,
5 yrs of referrals and authorization
Willing to relocate to: Little Elm, TX
Work Experience
Patient Care Coordinator
Tri-Med Psychiatric and Wellness-Frisco, TX
January 2022 to Present
• Triaging
• Scheduling
• Reconciling accounts
• Customer service
• Faxing
• Scheduling sleep apnea patients
• Other duties assigned
• Answering multiple phone lines
• Coordinating Dr’s schedules
• Referrals.
• Marketing
• Blocking schedules
• Weight loss scheduling
• Brainview testing
Benefits Manager – Caring for Women
HCA Healthcare Flower Mound-Flower Mound, TX
September 2017 to January 2022
• Insurance benefits
• Benefits for contraceptives, IUDs & benefit verification for other in office procedures.
• Other duties assigned
• Claims Processing
• Collect allowable rate for payments
• Obtain referrals for HMO and PPO insurance plans.
• Patient care and communicating with staff and clients Front Office Specialist / Referral Coordinator Supervisor Main Street Medical Care-Lewisville, TX
July 2016 to June 2017
Check in / Check Out
Collection of Copays & other balances
Referrals
Obtained precertification – benefits checked, workers comp verifications
Scanning
Medical Front Office Specialist
Urology Associate of North TX/ USMD-Irving, TX
February 2007 to February 2016
Checked in / out
Insurance and benefit verification
Pre-certification of procedures
Answer multiple phone lines
Scheduling
Collection – Co pays, past due balances
Medical billing and reconciliation of accounts
Referrals
Credentialing for physician
Surgery scheduling
Medical Assistant / Office Coordinator
Dr. Shepherds Family Practice-Lewisville, TX
October 2005 to February 2007
Performed phlebotomy
Performed vitals, urinalysis, Chest X-rays, KEG'S, injections and assisted doctor
Advocate for doctors in resolving patient issues and managed the office flow
Answered multiple phone lines
Front desk coverage as needed
Medical Assistant Instructor
ATI Career Training Center-Dallas, TX
June 2002 to October 2005
Taught students’ origin of medical terminology, ethics of the medical profession, accounts receivable and accounts payable, vitals and the importance of interpersonal skill with great customer service.
Scheduled speakers to speak to students about OSHA compliance, and HIPPA rules and regulations.
Prepared students for medical assistant examinations.
Counsel students about their career goals and more.
Taught students how to fill out HCFA 1500/ UB forms for billing. Office Manager/ Administrative Assistant
EDUCARE Medical Clinics of Denton-Denton, TX
January 1991 to April 2001
Supervised employees
Performed evaluations, assigned staff schedules
Managed office operations
Resolved office and patient conflict in office
Performed other duties assigned
Handled employee disciplinary action when needed
Handled billing and reconciliation of accounts
Education
Bachelor's degree in Psychology
Colorado Christian University - Lakewood, CO
May 2021 to Present
BA in Early Childhood Development Education
Texas Woman's University - Denton, TX
September 1986 to May 1990
Skills
• Medical administrative support
• Organizational Skills
• Supervising experience
• Account reconciliation
• Accounting
• Workers' compensation law
• Workers' compensation
• Medical scheduling
• Urology
• Experience administering injections
• Sales
• Outlook
• Front desk
• Accounts payable
• Marketing
• OSHA
• Teaching
• Vital signs
• Data Entry
• Medical imaging
• MS Office
• EMR
• Quick books
• Medical receptionist
• Time management
• HIPAA
• Medical billing
• Childhood development
• Customer service
• Administrative Assistant (5 years)
• Triage
• Human Resource (6 years)
• Filing
• Phlebotomy
• Accounts receivable
• Multi-line phone systems
• Medical terminology
• Office management
• Medical Coding
• Medical Records
• Insurance Verification
• Phone Etiquette
• Patient Care
• ICD-10
• CPT coding
• Medical collection
• Microsoft Excel
• Microsoft Word
• Management
Certifications and Licenses
AED Certification
CPR Certification
BLS Certification
Professional In Human Resources
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