Customer Service, Fraud Early Warning, data entry, retail

Riegina Stephens

*****************@*******.*** Work from Home/Remote,, US 904-***-****

PROFESSIONAL SUMMARY

I specialize in customer service. I help detect early fraud trends to protect companies and clients from identity issues and monetary loss. I paint murals, read aloud, teach Sunday school, and sing in a band. WORK HISTORY

Family Caregiver at Family Stephens

June 2024 - May 2025 (1 Year)

Provided full-time care for mother-in-law during cancer treatment, demonstrating compassion and resilience.

Retail Bank Fraud Analyst at Citibank

August 2022 - June 2024 (2 Years)

Provided proactive customer service by making outbound calls to verify suspicious activity. Investigated and resolved fraud alerts while protecting client accounts and mitigating losses. Collaborated with internal teams via messaging platforms and Zoom meetings to ensure up-to-date compliance with policy changes.

Assisted unit manager with special-case accounts and aged inventory. Elite Fraud Analyst at Citi Cards

May 2015 - August 2022 (7.5 Years)

Delivered high-level support to executive clientele, including CEOs and government officials. Resolved complex card issues and ensured customer satisfaction during stressful fraud events. Conducted outbound reviews and inbound support, ensuring secure and seamless client experiences.

Fraud Early Warning Cards Analyst at Citi Cards

June 2010 - May 2015 (5 Years)

Handled high volumes of inbound calls to assess and resolve possible fraud activity. Issued replacement cards and documented incidents accurately to prevent repeat issues. Supported team leads with inventory and account follow-ups. Customer Service Representative at The Home Depot Credit Services Citi Cards August 2005 - June 2010 (5 Years)

Assisted Home Depot credit card holders with billing inquiries, promotions, and account troubleshooting.

Provided store associates with product and promotion assistance to enhance the in-store customer experience.

Delivered prompt, accurate service in a fast-paced, team-oriented call center. Independent Child Educator Household Support at Li'l James Tree Service April 2004 - August 2005 (1.5 Years)

Homeschooled neighborhood children assisted with daily household tasks. Receptionist Bankruptcy Notification Officer at L.O.G.S. Default Servicing Agency October 1997 - April 2004 (6.5 Years)

Advanced through multiple roles, from receptionist to Loss Mitigation Bankruptcy Notification Officer.

Implemented a company-wide filing update that significantly improved document retrieval efficiency.

Communicated directly with attorneys and managed account holds during foreclosure proceedings.

EDUCATION

Edward H. White High School - High School

Graduated 1986-01-01

General studies visual arts

SKILLS

Microsoft Word, 6 months

Microsoft Excel, 2 years

Research, 13 years

Customer Relationship Management, 19 years

Microsoft Outlook, 22 years

Call Centers, 19 years

Customer Experience, 4 years 6 months

Customer Service, 31 years

Communication, 35 years

Customer Satisfaction, 23 years

Eclipse (Software), 13 years

LANGUAGES

English, Native/Bilingual

SOCIAL NETWORKS

Linkedin, https://www.linkedin.com/in/riegina5t3ph3n5 ABOUT ME

I have a drivers license

Contact this candidate