Customer Service Assistant Manager
Resume:
JEDIZIAH TAYLOR
ASSISTANT MANAGER OF ACTIVITIES
CONTACT
********@*****.***
********.******@***********.***
PROFILE
I AM 25 YEARS OF AGE. I AM HARDWORKING, DEDICATED, AND LOOKING FOR A GOOD CAREER OPPURTUNITY. I LOVE LEADING PEOPLE AS WELL AS TRAINING AND DEVELOPING THEM. I AM GOAL ORIENTED AND LIKE TO KEEP TO A NICE SCHEDULE THROUGHOUT MY LIFE. I THRIVE ON CHALLENGES, AND FIND MYSELF LOOKING FOR MORE WORKLOADS THAT COULD HELP ME OR MY PEERS OUT. I AM LOYAL, HONEST, AND TRANSPARENT.
SKILLS
LEADERSHIP
PROBLEM SOLVING
COMMUNICATION
ADAPTABILITY
MANAGEMENT
COLLABORATION
EMPATHY
ATTENTION TO DETAIL
EXPERIENCE
Lift Experience Manager
Responsible for overseeing the daily operations of lift systems and scanning operations at Vail Resorts, ensuring seamless and efficient guest experiences. Supervises lift operators and scanning personnel, ensuring safety, customer service excellence, and adherence to operational procedures.
Lift Operations Management: Lead and coordinate the operation of ski lifts, ensuring safety protocols are followed, equipment is maintained, and lift schedules run smoothly.
Team Leadership: Supervise and train lift operators and scanning staff, providing support and guidance to ensure a positive, productive work environment and high levels of team performance.
Guest Service: Ensure exceptional guest experiences by overseeing the scanning and ticketing process, resolving issues quickly, and maintaining a high level of customer satisfaction.
Safety Compliance: Monitor lift operation and scanning procedures to ensure compliance with safety regulations and company policies, conducting regular safety briefings and drills for staff.
Equipment Monitoring & Maintenance: Track equipment performance, identify issues, and work with maintenance teams to address any operational concerns, minimizing downtime.
Reporting & Communication: Maintain accurate records of lift operation data, ticketing performance, and staff schedules, providing regular updates to management.
Operational Efficiency: Continuously assess and improve lift operations and scanning workflows to maximize efficiency and minimize wait times for guests.
Snow Tubing and Administrative Assistant
Responsible for overseeing daily snow tubing operations while providing administrative support to ensure smooth and efficient guest experiences and office operations at Vail Resorts.
Snow Tubing Operations: Supervise the snow tubing area, ensuring safety protocols are followed, equipment is properly maintained, and guests have an enjoyable experience.
Team Support & Training: Train and oversee snow tubing attendants, ensuring they are equipped with the knowledge to deliver excellent customer service and maintain a safe, fun environment.
Customer Service: Assist guests with snow tubing reservations, address inquiries, and handle any concerns or issues, ensuring a high level of satisfaction.
Administrative Assistance: Provide support to the administrative team by managing schedules, processing bookings, maintaining records, and assisting with daily office operations.
Inventory Management: Track inventory for snow tubing equipment and supplies, ensuring adequate stock levels and coordinating with vendors for restocking needs.
Safety Compliance: Monitor snow tubing area conditions, enforce safety rules, and ensure all equipment meets safety standards.
Produce Manager
Responsible for overseeing the daily operations of the produce department, ensuring the highest quality of fruits and vegetables, excellent customer service, and efficient inventory management at Giant Martins
Department Management: Supervise and manage all aspects of the produce department, including product selection, pricing, display, and rotation to ensure fresh and high-quality offerings.
Inventory Control: Monitor inventory levels, manage stock orders, and perform regular quality checks to minimize waste and ensure products are fresh and well-stocked.
Staff Supervision & Training: Lead and train a team of produce associates, ensuring they provide exceptional customer service, follow safety guidelines, and maintain department standards.
Customer Service: Assist customers with product selection, provide recommendations, and resolve any issues or concerns to maintain high levels of satisfaction.
Visual Merchandising: Design and implement attractive product displays that maximize product visibility and sales while adhering to company standards.
Sales & Profitability: Analyze sales data to identify trends, plan promotions, and adjust inventory to meet customer demand and boost department profitability.
Compliance & Safety: Ensure all produce items meet safety and health standards, and that the department complies with food safety regulations.
Collaboration: Work closely with other department managers to ensure seamless store operations and maintain optimal product availability across all departments.
References
KATRINA GAYMAN 717-***-****
TIMOTHY KOONS 717-***-****
ASHLEY JONES 240-***-****
JEFF HALL 717-***-****
AARON TAYLOR 301-***-****
EDUCATION
Waynesboro Area Highschool
Graduation Class Of 2018
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