Project Manager

CORE EXPERTISE

Research Methodologies &

Market Analysis

Strategic Planning &

Execution

Performance Metrics & KPI

Tracking

Agile Project Management

Policy Implementation &

Evaluation

Cross-Functional

Collaboration

Process Improvement (Six

Sigma)

DEI Strategy & Team

Leadership

Data Systems & CRM Tools

EDUCATION

M.S., Financial Management

University of Maryland

B.A., History and InternaƟonal

RelaƟons

University of Lynchburg

PROFESSIONAL EXPERIENCE

PROGRAM COORDINATOR (HYBRID) 2024– 2025

Richmond Behavioral Health Authority Richmond, VA

Coordinated and oversaw policy development for eligibility and compliance requirements, ensuring adherence to regulatory standards.

Developed and implemented a performance tracking system for service providers, enhancing efficiency and monitoring KPIs.

Managed calendars for recurring compliance reviews, contract renewals, and project milestones across departments.

Processed procurement requests, evaluated vendor quotes for accuracy and alignment with program needs, and coordinated with vendors on timelines and deliverables.

Led cross-functional collaboration with IT and Procurement teams to improve reporting accuracy.

Conducted audits and performance evaluations to drive continuous improvement.

LIHTC POLICY COORDINATOR (ONSITE) 2023-2024

Department of Behavioral Health and Developmental Services Richmond, VA

Served as primary compliance lead for the Low-Income Housing Tax Credit

(LIHTC) program, coordinating with federal and state agencies.

Oversaw calendar and milestone tracking for program renewals, contracts, and compliance audits.

Monitored Region 4 funding compliance and managed performance metrics in collaboration with the Technical Assistance Collaborative (TAC).

Processed procurement requests; evaluated vendor quotes and ensured accurate alignment with service needs and budget.

Partnered with the Virginia Information Technologies Agency (VITA) to design systems for tracking tax credit compliance. TENANT RESEARCH MANAGER (HYBRID) 2021-2022

CoStar Group, Inc. Richmond, VA

Managed a team of 14 researchers across high-value commercial real estate data collection, integration, and market analysis.

Introduced agile methodology and SOPs to streamline research operations and enhance reporting accuracy.

Led internal DEI initiatives focused on equitable hiring and professional development strategies.

Drove strategic goals using agile methodology, leading a team of 14 researchers to achieve high-performance outcomes.

Recruited and developed top talent in CRE-tech research, enhancing team capabilities and productivity.

Managed annual performance rewards and compensation adjustments, aligning with company objectives and employee expectations. PROFESSIONAL PROFILE

Data-driven research and policy strategist with proven success in commercial real estate and local government. Expert in performance analyƟcs, compliance tracking, and cross-funcƟonal project leadership. Adept at transforming complex datasets into acƟonable insights that support strategic growth, operaƟonal efficiency, and regulatory compliance.

CERTIFICATIONS

• Six Sigma Green Belt Certified

(Management and Strategy Institute)

• Certified SCRUM Master (Scrum

Alliance)

SECURITY CLEARANCE

Not currently held, but eligible to

obtain Secret Clearance.

Alicia K. Biggs, MSM, CSM

202-***-**** *****.******@*****.***

TECHNICAL PROFICIENCIES

Microsoft Office Suite

Microsoft Power BI

CoStar Product Suite

Workday HCM

Implementation

SPSS

Managed annual performance rewards and compensation adjustments, aligning with company objectives and employee expectations.

Engaged with HR partners to provide guidance, consultaƟon, and plans to drive measurable DEI progress and best-in-class soluƟons.

Collaborated with HR partners to implement DEI iniƟaƟves, driving measurable progress and fostering an inclusive work environment.

Developed SOPs for data integraƟon from Homes.com, standardizing processes for over 150 researchers.

SENIOR RESEARCH ASSOCIATE (ONSITE) 2012-2021

Research Roles (Research Associate, Research Associate II, Senior Research Associate) CoStar Group, Inc. Washington, DC

Led training initiatives for researchers, introducing new methodologies and maintaining quarterly performance goals.

Monitored market trends and supported data integration projects, enhancing database accuracy and completeness.

Coordinated with cross-functional teams to ensure seamless data integration from Ten-X and STR, contributing to comprehensive market analysis.

Served as Lead Comps Specialist by training other researchers with new methodologies and maintaining quarterly goals.

Maintained a grasp of market trends demanding strong prioritization understanding and high levels of investigation techniques. Supported Ten-X data integration during the review of closed auction sales. Involved in the Montreal & Quebec historical comp curation project by adding $1B in missing prices to existing sales comps and curated $440M of missing comps.

Completed comparable sales reports worth $20B in 2020.

Investigated GIS County Databases to identify land parcels for future development and sales transactions.

Professional Experience Continued

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