Data Center Jira Administrator

E Govardhan

JIRA Admin & Developer

Mobile: +91-905******* Mail ID: ***************@*****.***

Career Object:

To work in a progressive organization which can expand all my knowledge to utilize my skills and provide a steady career growth along with job satisfaction, challenges and give value contribution in the success of organization.

Professional Experience:

• I have total 4+ years of experience as a Jira Administrator & Developer managing Jira Software, JSM, JWM, Confluence, and Bitbucket across Cloud, Server, and Data Center.

• I have comprehensive knowledge and experience with various Atlassian products, including JIRA, JIRA Agile (now known as JIRA Software), JSM, JWM (presumably Jira Work Management), Bitbucket and Confluence.

• Skilled in installation, upgrades, migrations, and consolidation of Jira/Confluence instances with minimal downtime.

• Expertise in workflow customization, automation (Script Runner, JMWE, Automation for Jira), REST API integrations, and Groovy scripting.

• Strong knowledge of Agile (Scrum/Kanban/SAFe), ITIL, and ITSM practices, configuring boards, sprints, SLAs, and reporting dashboards.

• Proficient in user/role management, permission schemes, email configurations, and advanced JQL filters.

• Hands-on experience with marketplace apps like Tempo Timesheets, Insight Asset Management, Power Scripts, and JMWE.

• Integrated Jira with DevOps & collaboration tools such as Jenkins, GitHub, GitLab, ServiceNow, Slack, and MS Teams.

• Experienced in database backup, clustering, re-indexing, and disaster recovery planning for high availability and data integrity.

• Adept at system troubleshooting, plugin management, UAT testing, and upgrade validations.

• Skilled in documentation, stakeholder communication, and user training, with proven ability to streamline processes and improve enterprise productivity.

Jira Upgradation Jira version upgraded.

Jira Migration Windows to Cloud.

EXPERIENCE Worked as a Atlassian JIRA Admin & Developer in HCL TECH (2022 Jan – 2025 Apr) and Worked as INTERN in QATASYS PRIVATED LIMITED (2021 Apr – 2021 Dec) EDUCATION B.TECH (CSE) at VEL TECH, (2018-2022)

SKILLS : > - End-to-end expertise in Jira Software, JSM, JWM

Workflow & Process Automation: Custom workflows, conditions, validators, post-functions, automation rules.

Scripting & Integration: ScriptRunner (Groovy), REST API, custom plugin development.

Agile Project Management: Scrum & Kanban boards, sprint planning, backlog grooming, release/version management.

Reporting & Dashboards: Advanced dashboards, SLA metrics, performance analytics, executive-level reporting.

Atlassian Ecosystem: Confluence, Bitbucket, Advanced Roadmaps, Marketplace apps (Zephyr, Xray, Tempo).

Administration Excellence: User/group management, permission schemes, notification schemes, SLA setup.

Migration & Upgrades: Jira instance migration, version upgrades, system performance optimization.

Collaboration & Leadership: Stakeholder requirement gathering, cross-team coordination, user training & support.

Atlassian Ecosystem Expertise: Confluence, Bitbucket, Advanced Roadmaps, Marketplace apps (Zephyr, Xray, Tempo, Insight).

Project Details:

Project-1:

Client : AMAT.

Role : JIRA Administrator & Developer.

Atlassian Tools : JIRA, Confluence, JSM &JWM.

Roles & Responsibilities:

• Installed, migrated, integrated, and upgraded JIRA instances, ensuring seamless transitions and minimal downtime.

• Configured JIRA for project management across Software (S/W), Jira Service Management

(JSM), and Confluence.

• Managed user and group permissions, optimizing access control and data security.

• Enhanced JIRA security protocols, implementing access permissions for projects and Confluence spaces.

• Utilized JIRA filters, reporting, dashboards, workflows, and fields for efficient project tracking and management.

• Employed scripting to customize JIRA functionality and user interface (UI), leveraging Groovy scripts.

• Created Spaces, Pages, Child Pages, and Templates in Confluence, facilitating collaborative documentation.

• Executed Import and Export operations in Confluence, ensuring data integrity and accessibility.

• Acted as the primary point of contact for JIRA configuration, addressing issues, enhancements, and best practices.

• Demonstrated proficiency in JIRA Script Runner, employing Groovy scripts for automation and behaviors.

• Advised on and implemented new capabilities in JIRA, serving as a technical expert.

• Designed team-specific Agile process flows in JIRA, streamlining task management and progress tracking.

• Configured Agile Boards for Scrum and Kanban methodologies, optimizing team workflows.

• Installed and configured Continuous Integration servers, supporting seamless development pipelines.

Project-2:

Client : EXL Services.

Role : JIRA Administrator & Developer.

Atlassian Tools : Jira, Confluence & JSM.

Roles & Responsibilities:

• Managed and maintained JIRA and Confluence instances, ensuring optimal performance, reliability and availability.

• Oversaw the creation of new JIRA users and groups, maintaining user access and permissions.

• Conducted regular re-indexing of JIRA (Project, Full, Background) to maintain system integrity and performance.

• Utilized cloning functionality to replicate JIRA projects and issues, streamlining project setup and management.

• Created spaces and pages in Confluence, enabling effective collaboration and documentation.

• Implemented JIRA workflows with advanced features such as Post Functions, Conditions, and Validations.

• Configured Field Configurations, Notification Schemes, Screen Schemes, and Permission Schemes in JIRA projects.

• Established JIRA Service Desk projects, customized fields, issue types, and screens for customer portals.

• Configured Customer Portals, request types, queues, SLA metrics, and automation for efficient service delivery.

• Installed plugins and managed licenses, ensuring compatibility and compliance with organizational needs.

• Troubleshot JIRA issues, created and managed filters, and handled Group and Role management based on projects.

• Prioritized workload and resolved tickets based on Service Level Agreements (SLAs).

• Integrated JIRA with other applications using plugins, enhancing cross- functional collaboration and productivity.

• Imported bulk issues into JIRA projects using CSV files, optimizing data migration processes.

• Assumed responsibility for checking plugin compatibility and conducting User Acceptance Testing (UAT) pre-upgrade of JIRA.

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