Supply Chain, Customer Service

Sabrael Saikumar North Canton, OH ***** 330-***-**** ***.********@*****.***

Solutions-oriented and business-focused operations professional experienced in Customer Service, global supply chain, procurement, distribution, marketing, and project management. Lead contributor to bottom- and top-line growth through targeted review of existing business practices and the successful implementation of strategies designed to increase efficiency, drive cost savings, and increase revenues. Drive operational and performance initiatives, cost reductions, and internal controls through the analysis of critical business requirements, identifying deficiencies, and developing solutions to enhance competitiveness, optimize inventory and increase customer satisfaction.

Supply Chain Management

Competitive Analysis

Customer Service

Contract Negotiation

Strategic LCR Sourcing

Continuous Improvement

Kaizen Lean Six Sigma

Project/Program Management

Purchasing

Business Process Improvement

Marketing Management

Team Leadership

FIRST BRANDS GROUP FKA TRICO GROUP HOLDINGS, Cleveland, OH 2018 – Present

Director, Global Supply Chain – Repairs Division

Promoted and brought in under the corporate umbrella as a part of COE team after the acquisition after Trico acquired Trademark Global for a brief period. Responsible for Procurement of MRO, Transportation and raw materials/components for 5 different plants - ASC, TMM (Water pump plants), Carter (Fuel Pump plant), StrongArm (Gas springs plant), Autolite (Spark Plugs plant) and Airtex, Spain (Fuel and Water pump plant). Implemented supplier diversification strategies such as dual sourcing to procure product out of Korea and Turkey during the Pandemic.

Conducted several RFQs during my tenure as First Brands Group/Trico Group to leverage large volumes across all Business Units, which helped me successfully negotiate N180 terms with Ocean carrier.

Performed bid analysis and selected optimal suppliers to save millions of dollars for the organization.

Responsible for various automotive federal defense contracts and served as a key member reviewing government contracts.

Supply Chain Manager – Trademark Global Division 2018 – 2019

Managed five different groups – Buyers, Planners, Supply Chain Admins, Logistics Analysts and Sourcing team in China. Responsible for creating a Supply Chain department at Trademark. Responsible for freight negotiations including sending RFQs to vendors. Created KPIs, put SOPs in place and added structure to the Supply Chain group. Added an MRO buyer, to work on non-material/service contracts. Traveled to China, Vietnam, Malaysia and India and sourced several new products for Trademark.

Created a SIOP and E&O process, which helped reduce $2.5M in airfreight costs annually.

Responsible for rebranding China Sourcing team activities.

Promoted to the Corporate position as Global Supply Chain Director for Trico Group after Trico acquired Trademark Global

PHILIPS HEALTHCARE, Highland Heights, OH 2017 – 2018

Supply Chain Manager

Managed a team of buyers and planners, served as the key contact for all supply chain, and purchasing projects. Collaborated with internal teams, design engineers (DE) and supplier quality engineers (SQE) to ensure against costly line down situations at the plant. Problem solved on existing line downs to identify root cause and establish recovery countermeasures. Developed material shortage reports and meet with team on a daily basis to review timeline changes and new critical items. Represented the buyers in cross-functional team meetings and contribute to projects run by other teams.

Saved over $7.5 million in potential losses by reviewing supply chain efficiencies by working with a supplier in Mexico to understand supply chain process, collaborate with engineering teams, and implement logistical workarounds to impending issues. Secured product in 20 days eliminating a 3-month delay and potential long-term line shut down.

MATCO TOOLS, Stow, OH 2011 – 2017

Programs Manager, 2015 - 2017

Managed a team of five analysts with a daily oversight of inventory, SIOP, E&O and promotional forecast in a hybrid Purchasing/Marketing role collaborating cross functionally with Purchasing, Marketing, Sales and Finance Departments.

Collaborated with Chief Financial Officer and finance team to define a top-down and bottom-up forecast to achieve annual targets

Created a Globalization Factor, and it is still used at Matco to assess promotional forecast and that improved forecast accuracy.

Used problem solving tools to identify personal and team KPI misses; performed root cause and countermeasure analysis; presented to the executive leadership team on a monthly basis.

Program Manager, Repairs (USCAN) 2013 – 2015

Role was created to lay out Standard Operating Procedures (SOP), define repair project scope and improve customer/distributor satisfaction ratings. Responsible for development and oversight of US and Canadian repair center SOPs supporting a broad range of tools and equipment including Matco MT Series pneumatic power tools and Infinium Brand cordless power tools. Oversaw a contingent workforce of two assignment professionals.

Improved Distributor Satisfaction scores from 46.3% (June 2013) to 73.4% (December 2014).

Streamlined existing repair processes and created new SOPs, facilitating Kaizen events for process improvements. Saved $500K/year by sourcing repairs to a low cost region (LCF), overhauling offsite and shipping product back.

Collaborated with Marketing to successfully launch an extended warranty program working with a third-party warranty company and received him customer satisfaction scores along with improved power tool sales.

Developed and executed supplier continuous improvement plans.

Spearheaded a cross-functional development project with technology partner to create a web-based tool to track daily repairs, creating total transparency, giving distributors and online resolution option.

Owned Matco Tool Repair Tracking system and defined the KPIs for the repair centers to align with the business needs. Reviewed all the projects with repair centers and the suppliers on a monthly basis. Reviewed KPIs with the repair center to keep them on track.

Senior Buyer, 2011 – 2014

Managed large variety of direct materials from Asian suppliers including the company’s largest and strategic supplier as well as MRO/Indirect materials. Collaborated with Marketing Department and suppliers to develop strategic promotional plans. Negotiated price discounts in support of promotional plans. Worked closely with and mentored Purchasing Specialist to manage assigned products/supplies. Reviewed and placed purchase orders. Maintained JD Edward system item planning parameters.

Led the Supplier Scorecard project, which reviewed supplier performance; developed and implemented action plans for improvement. Still in use today.

Focused on strategic management of assigned suppliers with focus on continuous improvement and execution against key business metrics including inventory turns, customer order fill rates, and purchase price variance (PPV).

Generated $500K rebate dollars (2014) through successful negotiation of annual suppliers’ sales rebate agreements.

Member of the Policy Deployment Team (Six Sigma Project) for repairs, which improved customer satisfaction, scores on repair turnaround time.

O'REILLY AUTOMOTIVE INC, Springfield, MO 2009 – 2011

Buyer

Managed inventory and priority stocking for 23 Distribution Centers. Initialized forecast based on demand and placed daily orders as necessary. Managed supplier relationships. Researched and identified inventory discrepancies to resolve accounts payable issues.

Collaborated with suppliers on future promotions by advance notification and negotiated promotional discounts.

Masters of Business Administration (MBA) with emphasis in Supply Chain Management Missouri State University

Bachelors of Sciences with emphasis in Industrial Chemistry MK University, India

Lean Six Sigma Black Belt

Masters - Business Analytics (MSBA) Kent State University (Planned Completion: May 2024)

Microsoft Office: Word, Advanced Excel, PowerPoint; BI WEBI; SAP; JD Edwards; Lawson; IBM AS400

Supply Chain and Customer Service Professional

KEY COMPETENCIES

EXPERIENCE

EDUCATION & PROFESSIONAL DEVELOPMENT

TECHNICAL SKILLS

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