Service Coordinator Patient

Shonda Dawson * Cell: 312-***-**** * Hammond, IN *6323

SUMMARY OF QUALIFICATIONS

Ability to create stability and calm within a chaotic environment.

Proven ability to provide quality service to health care patients.

Extremely efficient and effective in a fast-paced environment.

Work well with people from different cultural and socioeconomic backgrounds.

EMPLOYMENT EXPERIENCE

Patient Service Coordinator 2012-Present

University of Chicago Medical Center Chicago, IL

Maintain log books of patients on the unit.

Maintain reports (census)

Provide clerical support to the unit, including answering incoming phone calls/making outgoing phone calls using proper etiquette, physically finding staff and or take/deliver messages

Answer patient call light and communicate their request to the appropriate staff immediately.

Gather, coordinate, track, and record patient’s admissions, Discharges and Transfers using Centricity

Greet patients and visitors in a friendly and helpful manner and notify appropriate staff

Registrar 2008- Present

Advocate Trinity Hospital Chicago, IL

Registered patients for emergency services

Screened for insurance and ensured current insurance documents and information provided.

Conducted bedside registration, as needed.

Admitted patients to hospital.

Proficient knowledge of MediTech, NDAS, E-Care, Nebo,

Type Death Certificates/ Able to prepare paperwork needed for release of remains

Registrar 2005 to 2008

Michael Reese Hospital - Emergency Room Chicago, IL

Registered patients for emergency services

Screened for insurance and ensured current insurance documents and information provided.

Conducted bedside registration, as needed.

Admitted patients to hospital.

Clerk/Unit Secretary, Nursing Station 2004 to 2005

Michael Reese Hospital - Emergency Room Chicago, IL

Submitted orders for doctors; processed paperwork for labs.

Ordered X-rays

Answered doctors' phone calls

Assisted nurses with charts.

Customer Service Representative 2000 to 2004

United Insurance Services Chicago, IL

Answered customers' questions and concerns regarding long-term care, health insurance policies

and annuities.

Researched inquiries regarding these policies in order to provide accurate information. Conducted outbound calls to customers to provide information about financial planning and insurance needs.

EDUCATION

Continental Academy

Diploma 2008

Joyce Fine Arts Academy

Certificate in Office Skills (filing, typing, etc.) 1989

References Available Upon Request

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