Incoming Calls Service Delivery
Resume:
CV. Lungelo Ntombela
Administration Clerk
********.********@*****.***
PERSONAL DETAILS
Last Name:
Lungelo
First Name:
Ntombela
Nationality:
South African
ID Number:
Availability:
Immediately
Location:
Cape Town Parklands
Gender:
Male
Race:
African
Languages:
English
EDUCATION & QUALIFICATIONS
Date Obtain
School
Certificate
2006
EMALAHLENI CP SCHOOL
Senior Certificate (Grade 12 / Matric)
2011
DURBAN UNIVERSITY OF TECHNOLOGY
ND OFFICE MANAGEMENT AND TECHNOLOGY
PROFESSIONAL EXPERIENCE
Datacentrix PTY LTD (CPT) – Service desk agent June 2023
Duties:
All incoming calls and problems to be answered via telephone and e-mails.
Logging tickets according to their level of agency on Heat and assign tasks to engineers.
Managing incoming calls and emails
Help users with queries Act as a liaison person between client (end user) and the service delivery agent to ensure that the call is attended to promptly and to the client satisfaction.
Ticket Management
Reporting
SLA Management
Creating new users and link them on them on the system.
Cash Balance – Administration clerk January 2021 - December 2022 (Relocated to Cape Town)
Duties:
Managing incoming tickets
Remote support via Any Desk and Team Viewer.
Help users with queries Act as a liaison person between client (end user) and the service delivery agent to ensure that the call is attended to promptly and to the client satisfaction.
Upkeep of desktops and laptops
Provide 2nd line support where needed, in terms of queries and resolving issues surrounding any projects and end users
EOH (JHB) – Call Coordinator/ Administrator November 2014 – December 2020
Duties:
All incoming calls and problems to be answered telephonically, via e-mails
Logging Tickets using ITSM
Managing incoming calls
Diagnose and resolve technical issues.
Ticket Management
Reporting
SLA Management
Active Directory (Reset password and Unlock accounts)
Jet Store (JHB) - Stock room assistant January 2012 – October 2014
Duties:
Receiving stock
Preparing stock room admin
Unpacking and capturing stock through the system
Company
Name
Contact Number
Cash Balance
Bonisiwe Sibiya
EOH
Freedom Nxumalo
Datacentrix PTY LTD
Sivuyile Nzipha
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