Customer Service Support
Resume:
CERTIFICATIONS
CONTACT
SKILLS
********@*****.***
San Antonio, TX 78218
Customer Service & Retention
Remote Work & Self-
Management
CRM Tools (Salesforce, Zendesk)
Email, Phone & Chat Support
Data Entry & Records
Management
Problem Solving & De-escalation
Microsoft Office Suite
Active Listening & Empathy
Time Management &
Organization
Tech-Savvy & Quick Learner
LINDSEY MCHORSE
SALES PROFESSIONAL
WORK EXPERIENCE
EDUCATION
PROFILE
Dedicated and experienced customer support professional with over 10 years in client-facing roles, specializing in delivering outstanding service, resolving complex issues, and building long-term client relationships. Adept at working independently in remote environments, managing multiple tasks with precision, and using a variety of tools to provide streamlined, empathetic, and solution-oriented support.
Equipment Liquidators 2012 - PRESENT
Customer Experience Coordinator
Maintained long-term relationships with high-value clients through attentive support and follow-through.
Led team meetings and knowledge sharing to improve customer interactions and support strategies.
Onboarded and trained new hires on service best practices and internal processes.
Promoted continuous improvement by refining SOPs to enhance customer satisfaction and service delivery.
Ensured consistent support quality by coaching staff and aligning team goals with customer needs.
University of Phoenix 2029 - 2031
Business Management
GPA: 3.8 / 4.0
Grainger Industrial Supply
Customer Service Manager – Inventory Solutions
Delivered customer support onsite and remotely to streamline client inventory systems.
Built strong client relationships by resolving concerns promptly using data and service tools.
Trained and mentored team members on service delivery and inventory troubleshooting.
Communicated client needs cross-functionally to ensure expectations were met.
Grainger Industrial Supply
Market Sales Coordinator
Managed reporting and coordination for 12 branches, ensuring high customer satisfaction across the board.
Resolved escalations for high-profile accounts with professionalism and urgency.
Supported sales teams by aligning communication and CRM processes to customer success goals.
2010 - 2012
2004 - 2010
Strategic Leadership
Time Management: Working
Effectively & Efficiently
Customer Service: Identifying
and Resolving Customer Needs
Mastering the Selling Process
(Customer-Focused Approach)
Overcoming Objections with
Empathy
Contact this candidate