Service Manager Energy Efficiency

Professional Summary

Results-driven HVAC Service Manager with over 30 years of experience in residential, commercial, and industrial HVAC operations. Expertise in team leadership, workflow optimization, budget management, and customer satisfaction. Proven track record in vendor management, policy implementation, and driving operational improvements. Skilled in safety compliance, technical troubleshooting, and energy efficiency optimization. Focused on delivering measurable results and enhancing service quality.

Core Competencies

• HVAC System Maintenance & Repair

• Team Leadership & Development

• Budgeting & Cost Control

• Vendor & Client Relationship Management

• Safety Audits & Compliance (OSHA, EPA, ISO)

• Energy Efficiency Optimization

• Building Automation Systems

• Project Coordination & Scheduling

• Process Improvement & Workflow Optimization

Professional Experience

Cleveland Cliffs Inc. Department Manager East Chicago, IN July 2013 – Present

Directed HVAC maintenance operations across multiple shifts, ensuring safety compliance and seamless workflows. Managed personnel training, development, scheduling, and disciplinary actions to build high-performing teams. Oversee technical troubleshooting, repair planning, and emergency service coordination with contractors. Developed and monitored departmental budgets, purchase requisitions, and inventory control for operational efficiency. Conducted weekly safety audits and maintained EPA refrigerant records to ensure OSHA and ISO compliance. Collaborated with cross-department teams to meet organizational goals and improve service delivery. Strengthened vendor relationships to secure competitive pricing and reliable supply chains. Enhanced staffing strategies during peak periods, reducing call-out rates and improving customer response times.

Franciscan Alliance St. Anthony Hospital Lead HVAC Technician Michigan City, IN

January 2011 – July 2013

Maintained HVAC and refrigeration systems to ensure continuous operation for patient care and staff needs. Provided technical expertise for maintenance and construction projects, including troubleshooting support. Monitored building automation systems to optimize energy efficiency and environmental controls.

L&N Heating and Cooling Sales & Service Installation Manager Valparaiso, IN

March 2010 – January 2011

Managed installation teams for residential and light commercial HVAC systems, ensuring quality workmanship. Coordinated service schedules, oversaw quality control, and developed safety procedures.

R & P Heating & Cooling Residential Sales & Operations Manager Valparaiso, IN

March 2004 – July 2009

Led installation teams, managed project estimates, and sourced materials for residential HVAC projects. Built and maintained strong client relationships with contractors and homeowners, expanding business opportunities. Implemented process improvements to reduce costs and increase operational efficiency.

Education & Certifications

IVY Tech Community College Valparaiso, IN HVAC Technician Certification 1998

EPA Universal HVAC Certification

A2L Certification

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