Customer Service Inventory Control
Resume:
Nicole Smith
Moosup, CT *****
******.**********@*****.***
Professional Summary
Versatile and experienced hairstylist with 25 years of experience in salon management, sales, and customer service. Proficient in marketing, advertising, and inventory control. Possesses a strong background in retail management, including cash handling, upselling, and supervising experience. Authorized to work in the US for any employer
Work Experience
Hair Stylist
Independent Contractor position-Plainfield, CT
March 2020 to Present
• Self employed. Part-time.
• Maintained a clean and organized work station to ensure a safe and hygienic environment for clients
• Demonstrated exceptional time management skills by consistently completing appointments within the scheduled timeframe
• Provided guidance to clients on post-treatment care including styling tips and recommended maintenance routines
• Developed a loyal client base through positive word-of-mouth referrals resulting in increased repeat business
• Provided exceptional hair styling services to clients, ensuring customer satisfaction and repeat business Hair Stylist
Create A Cut-Norwich, CT
July 2018 to March 2020
• Commissioned employee.
• Consulted with clients to understand their desired hairstyle and offered professional advice on suitable options
• Demonstrated expertise in various hair cutting techniques, including precision cuts, layering, and texturizing
• Stayed up-to-date with the latest trends in hairstyles, attending workshops and training sessions regularly
• Managed appointment scheduling efficiently to maximize productivity while accommodating client preferences
• Built strong relationships with clients through excellent communication skills and attentive service Salon Owner/Stylist
His & Hers Hair Design-Danielson, CT
September 2006 to June 2018
• Chair rental salon
• Property maintenance
• Developed and implemented marketing strategies to attract new clients and increase salon visibility in the local community
• Managed all aspects of salon operations, including staff management, customer service, and inventory control
• Created a welcoming atmosphere for clients by greeting them upon arrival and offering refreshments or amenities as needed
• Utilized social media platforms such as Instagram or Facebook to showcase salon work, attract new clients, and engage with the community online
• Led a team of 10 professionals in delivering exceptional hair styling services tailored to each client's needs
Inside Sales Representative
BEAUTY SYSTEMS GROUP-Hillside, IL
September 2003 to May 2006
• Cold calling
• Product knowledge
• Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
• Collaborated with sales team members to share best practices, strategies, and success stories
• Participated in ongoing training programs to enhance sales skills and product knowledge
• Worked closely with the operations team to ensure timely delivery of products or services to customers Hair Stylist
Create A Cut-Norwich, CT
2001 to 2003
Employed stylist
• Provided exceptional hair styling services to clients, ensuring customer satisfaction and repeat business
• Consulted with clients to understand their desired hairstyle and offered professional advice on suitable options
Assistant Manager
Nine West-Boston, MA
1999 to 2001
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly
Hair Stylist
Create A Cut-Norwich, CT
1997 to 1999
Employed stylist
• Maintained a clean and organized work station to ensure a safe and hygienic environment for clients
• Stayed up-to-date with the latest trends in hairstyles, attending workshops and training sessions regularly
• Built strong relationships with clients through excellent communication skills and attentive service Education
High school diploma
Plainfield High School - Central Village, CT
September 1991 to June 1996
Skills
• Cash Handling
• Upselling
• Assistant Manager Experience
• Communication Skills
• Supervising experience
• Sales
• Computer skills
• Customer Service
• English
• Sales Management
• Laundry
• Merchandising
• Microsoft Word
• Retail math
• Phone Etiquette
• Marketing
• Horticulture
• POS
• Microsoft Office
• Cold Calling
• Cleaning Experience
• POS
• Nail Care
• Salesforce
• Hair Styling
• Front Desk
• Retail Management
• Inside Sales
• Cashiering
• Management
• Cash handling
• Retail Sales
• Inventory Control
• Computer Skills
• Customer service
• Basic math
• Store Management Experience
• Cash register
Certifications and Licenses
Cosmetology License
Driver's License
August 2023 to November 2024
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