Administrative Assistant Coordinator
Resume:
Donna Coule
North Andover, MA *****
**********@*****.***
Professional Summary
Dedicated professional driven to succeed.
Former Administrative Assistant to Vice President Mass Eye and Ear. Former Financial Counselor at Lahey Clinic
Former Administrative Coordinator bringing smooth on-line transition to Medford Ob-Gyn Associates
Transitioning to part time hours
Authorized to work in the US for any employer
Work Experience
Patient Access Representative
Robert Half - Contract work-Burlington, MA
February 2025 to Present
Administrative assignments, Patient registration, Patient Care Roles, & Call Center Agent. Patient Coordinator
Edgewood Rehabilitation-Portsmouth, NH
April 2024 to March 2025
Receive and direct patient families, ambulances, fire department, and visitors to their destination. Dispatch maintenance to any facilities issues. Run daily census report with Point, Click and Care softfware, prepare admission packets, and run employee checks. Mark Down Associate (contract)
Marshalls/TJX Maxx-Salem, NH
June 2023 to January 2024
Organize, maintain, and mark down stock according to computer reports and supervisors. Quality Control Specialist (contract)
Medical Recruitment Strategies-Stoneham, MA
January 2022 to January 2023
(contract work)
Provide quality control, set up, medical packaging, verify dosage amounts on medications, as well as prepare for shipment.
Emergency Department Patient Partner
CAMBRIDGE HEALTH ALLIANCE-Cambridge, MA
May 2017 to March 2021
Provides operational, clerical, and minor patient-care support, collaborates with ED to effectuate patient flow. Flawless registration using Epic Software. Excellent communication skills with critical thinking in a complex, fast paced, and demanding environment. Run insurance verifications. Administrative Assistant
WINCHESTER HOSPITAL-Winchester, MA
August 2015 to September 2017
Schedule patient appointments and testing, obtain referrals, preauthorizations, submit daily charges,maintain 100% copay collection, maintain physician calendars, as well as monitor patient requests for medication and refill management at the discretion of the physician. Administrative Coordinator
ELEMENT CARE-Lynn, MA
April 2011 to August 2015
Coordinate transportation for 135 participants, monitor building security, monitor temperature controls on equipment, coordinate rotating calendar for incoming fellows, maintain office inventory and submit supply orders.
Education
MA in Medical Coding
North Shore Community College-Danvers, MA
Medical Specialization
Burdett Secretarial School
Skills
• Microsoft Word
• Medical Scheduling
• Prior authorization processing (3 years)
• Deposit preparation
• Google Docs
• Medical Billing
• Workers' compensation negotiation (4 years)
• Microsoft Access
• EHR systems
• Medical Records
• Medical Office Experience
• Point-Click Care
• Insurance verification (3 years)
• ICD-10
• Salesforce
• Time management
• Epic
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