Administrative Assistant Customer Service

Carol Newlin **** Clover Ct. Terre Haute IN ***** Ph# 812-***-****

HR Administrative assistant/Customer Service/ Bid Specialist

Professional Summary

• Seeking a position that will utilize my diverse experience to positively impact company profitability.

Looking to Relocate

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

HR Administrative Specialist/

Anabranch Recovery Center-Terre Haute, IN

August 2023 to Present

PURPOSE STATEMENT:

The Administrative Assistant provides administrative support to CEO or management team to ensure efficient operation of the facility by conducting research, preparing reports, handling information requests and performing clerical functions such as filing, preparing correspondence, answering phone calls, receiving visitors, arranging conference calls, ordering supplies and other program materials, and scheduling meetings., NEO and Onboarding, Census Reports Daily, Employee Records, client Files and payments,,Monitor Insurance and Flies update and Clients still have Insurance eligibility, Credentialing License Specialist

Founder/Owner/Manager

Bass Unlimited Foundation-Terre Haute, IN

June 2014 to Present

Oversee day-to-day operations, Accounts Payables and Receivables.

Oversee all events and projects. Working with over 200 Volunteers.

Works closely with the volunteers on projects and fundraising activities.

Administrative Assistant

Hickory Recovery Network-Terre Haute, IN

June 2022 to August 2023

PRIMARY RESPONSIBILITIES •

Maintains adherence to HIPAA compliance in ALL communication regarding clients in treatment. •Answer all incoming telephone calls to the residential facility, take messages, transfers calls as warranted. •Greetings and assistance to all visitors, receive mail and packages daily. •Prepares correspondence for Management, including spreadsheets. Maintain confidential files and materials as directed, maintains professional boundaries. •Manages requests from the Executive team. •Cultural sensitivity and ethical attention to all clients, callers. •Understanding and implementation of professional boundaries and client confidentiality. •. Keeps the AP spreadsheet up to date & submits invoices and vendor information as needed •Assists ED with petty cash tracking and daily reconciliation. •Scanning of EE documents to HR daily • Maintains EE files and communications with corporate HR •New Hire Orientation and building introductions • Assist with payroll Time Tracking and Reporting •Updates and sends census daily to Chief Reimbursement officer •Sit in for EE communications, and corrective action meetings as needed •Order office supplies for the facility •Sorts and scans all mail to appropriate team or corporate members. •Scan all pre-authorizations & insurance related mail to UR,

Program Assistant

Hamilton Center, Inc.-Terre Haute, IN

November 2021 to June 2022

Responsibilities

Provides secretarial/clerical support to the Satellite staff by assisting with the daily administrative functions. Responsible for all record-keeping and financial reports required by the Division of Satellite Services. Performs administrative/clerical functions; carry out routine office procedures e.g., types, files, copies document, makes bank deposits, picks up mail from post office and schedules and confirms appointments. Answers telephone taking routine messages, screens call for crisis situations, responds to routine and emergency inquiries, Interacts with clients daily. Maintain all files, client charts, and records pertinent to the program. Take minutes of meetings as required. Gathers data and compiles financial reports, monthly and annually, Compiles data, completes forms, funding, accreditations, certifications, and similar administrative projects. Assist in maintaining inventory of supplies and materials. Completes initial authorizations for Medicaid and Managed Care companies and assists staff in tracking and meeting deadlines and requirements for various funding sources. Monitor enrollment procedures for outpatient clients. Record initial contact with clients requesting services. Screen for presenting problems and specific needs of the client. Familiar with division-wide compliance, regulations/guidelines of quality clinical care. Represent the agency with the public, potential clients, referral sources, active clients in a professional, ethical manner that reflects a positive attitude and willingness to assist. Keep all requests for Release of Information current. Corrects non-clinical errors identified in reports. Participates in training, in-services and special activities as required or assigned Enter HAP information, track and monitor all Haps on site.

Bid Specialist/Sales Rep/Customer Service

B&B Foods Distribution, Inc-Terre Haute, IN November 1995 to September 2021

Direct pricing, sales, or distribution of products. School Government Bids, oversee K12 Foodservice and Processor-Link Government Commodities and Guideline. Accounts Bill Backs and Payments. Work with Microsoft Office.AS400 Computer program. Store Management, customer Service. Order entered for all Client and Vendors, Work on Show Events.

Education Certificate and Licenses

Associate in business administration Driver License

Indiana State University - Terre Haute, IN CPR and CPI Certification

August 1990 to May 1994

High School Diploma

Shakamak Consolidated School - Terre Haute, IN

Skills

Data collection Documentation Review Payroll Process Improvement

Computer literacy Corporate Finance Time Management Project Management

Budgeting Google Doc Managed Care Order Fulfillment

Customer service Procurement Business Development NEO (New Employee Orientation)

Fundraising Marketing Recruiting Organization Skills

QuickBooks Utilization Review Hospitality CRM Software (Salesforce)

Office Management Order Entry E-Commerce Social Media Management

Account Management HIPAA Contracts Behavioral Healthcare

Accounting software Retail Management Administrative Experience Event Planning

Human resources Merchandising Quality Assurance Financial Concepts

Medical office experience Communication Willing to Travel Leadership Management

Research Data Entry Logistics Employment and Labor Laws

Microsoft Office SAP Sales B2B and Customer

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