Customer Service Retail Sales
Resume:
Deborah
Borwah
Contact
Address
Columbia, MD **045
Phone
***********@*****.***
WWW
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Skills
Ability to lift heavy
objects (10+ years)
•
Experience with children
(6 years)
•
• Customer service
• Organizational Skills
• Time Management
• Attention to Detail
• Creative Problem Solving
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experience
Retail Sales Associate
Whole Food Market, Columbia, Maryland
2019-06 -
Current
Maintained a clean and organized work area to
ensure an efficient shopping experience for
customers.
•
Exhibited excellent problem-solving abilities while managing multiple tasks simultaneously under
pressure.
•
Developed a strong eye for detail and an aptitude
for recognizing costume design flaws.
•
Utilized strong communication skills to answer
customer inquiries accurately and politely.
•
Developed knowledge of store products, services,
policies and procedures.
•
Demonstrated ability to provide exceptional
customer service and build relationships with
customers.
•
Liaised between customers and management to
resolve disputes or complaints in a timely manner.
•
Collaborated with team members on various
projects to ensure successful completion of goals.
•
Supported cleanliness of store by cleaning shelves, counters and displays.
•
• Completed daily store opening and closing tasks. Engaged customers in friendly and professional
dialogue about product needs.
•
Developed an in-depth knowledge of the store's
products and services.
•
Maintained merchandise on sales floor by stocking
racks, counters, and displays.
•
Performed sales floor work, such as greeting and
assisting customers, stocking shelves and taking
•
• .Teamwork Abilities
• Deadline-oriented
• Decision-Making
Teamwork and
Collaboration
•
• Goal Setting
• Self Motivation
• Multitasking
Interpersonal
Communication
•
• Professionalism
• Excellent Communication
Time management
abilities
•
• Multitasking Abilities
• Problem-solving abilities
• Reliability
• Adaptability
• Relationship Building
• Effective Communication
• Teamwork
• Problem-solving
Teamwork and
collaboration
•
• Time management
• Customer engagement
• Retail sales
• Flexible schedule
• Phone etiquette
inventory.
Answered questions regarding store and
merchandise.
•
Greeted customers and ascertained what each
customer wanted and needed.
•
Recommended, select, and help locate and
obtained merchandise based on customer needs
and desires.
•
• Cleaned shelves, counters, and tables.
Crew Member
Chipotle, Columbia, MD
2024-07 -
2024-09
Provided exceptional customer service to enhance
guest experience and satisfaction.
•
Operated cash register and processed transactions
accurately and efficiently.
•
Maintained cleanliness and organization of dining
area to ensure a welcoming environment.
•
Collaborated with team members to streamline
service workflow during peak hours.
•
Assisted in inventory management by tracking
supplies and restocking as needed.
•
Implemented improvements in food preparation
processes for increased efficiency.
•
• Worked front counter, drive-thru and other areas. Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
•
Worked well with teammates and accepted
coaching from management team.
•
Improved customer satisfaction by providing friendly and efficient service at the register.
•
Provided excellent customer service by greeting
customers and meeting quality expectations.
•
Provided exceptional customer service, addressing
concerns or issues promptly and professionally.
•
Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations
throughout the day.
•
Participated in ongoing training programs to
continuously update knowledge of company
policies and procedures.
•
• Friendly and outgoing
Youth Leader Volunteer
Celebration City Church, Columbia
2015-01 -
2018-05
Served as a role model for appropriate behavior for the children in my care.
•
Utilized positive reinforcement techniques when
interacting with the children in my care.
•
Administered basic first aid when necessary,
including wound cleaning and bandaging.
•
Maintained a clean and safe environment for the
children by following all health regulations.
•
Encouraged physical activity among the children
while ensuring their safety at all times.
•
Coordinated educational workshops addressing
personal growth and social responsibility.
•
Mentored younger volunteers, promoting skill-
building and leadership qualities.
•
Collaborated with team members to create
inclusive environments for diverse youth populations.
•
Participated in marketing and fundraising to
promote organizational awareness.
•
Coordinated youth activities, fostering engagement and participation among diverse groups.
•
Facilitated workshops on topics such as leadership, teamwork, and problem-solving for personal growth
among participating youths.
•
Assisted in the planning and execution of
community service projects for youths to gain
practical experience and give back to their
communities.
•
Education
Associate in Arts (A.A.): General Studies
Howard Community College - Columbia, MD
2024-05
High School Diploma
Long Reach High School - Howard County
2019-06
Bachelor of Arts: Business Administration
University of Maryland Global Campus - Adelphi MD
Expected
in 2025-12
Awards
Certificate of Achievement Senior Spotlight May 17, 2019, Career Academy Program June 2019, DEBS IN
CHRIST Certificate of Completion April 7, 2019
Certifications
• Childcare and Young People Development
• Online Marketing With Google Analytics
• Data Entry Tools and Techniques
Contact this candidate