Public relations case management
Resume:
Tiffany Harrill
Master Resume
Tiffany Harrill
Chattanooga, TN 37412 **************@*****.*** 423-***-**** LinkedIn: linkedin.com/in/tiffany-harrill-25z
Summary
Not just another candidate – a force of empathy, innovation, and results with 10+ years of experience across customer service, healthcare support, technical troubleshooting, and entrepreneurship. Renowned for achieving 98%+ customer satisfaction through people-first service and for spearheading international business growth. Combines a relentless commitment to excellence with technical savvy to streamline processes and deliver top-notch support. Adept at exceeding expectations and inspiring trust in fully remote environments.
Core Competencies
• Virtual Assistance & Administration: Calendar management, scheduling, email correspondence, and executive support in remote settings.
• IT Support & Technical Troubleshooting: Diagnosing and resolving software/hardware issues, helpdesk support, and first-call resolution.
• Data Entry & Analysis: High-volume data input, spreadsheet management, reporting, and automation of routine tasks (Excel, CRM systems).
• Customer Service & Client Success: Empathetic client engagement, conflict resolution, and consistent achievement of superior satisfaction ratings.
• Healthcare Support & Case Coordination: Navigating insurance benefits, healthcare case research, patient advocacy, and strict HIPAA compliance.
• Marketing Strategy & Research: Social media marketing, market trend research, content creation, and campaign analysis for brand growth.
• Cybersecurity Awareness & Data Privacy: Knowledge of data security best practices, HIPAA regulations, and maintaining confidentiality.
• Payroll & Bookkeeping Administration: Invoice generation, accounts payable/receivable, basic payroll processing, and financial record-keeping.
• Recruiting & Talent Coordination: Assisting in hiring processes, onboarding support, and team training/mentorship.
• Technical Program Coordination & Process Improvement: Managing projects, coordinating cross-functional teams, and implementing workflow improvements.
Work Experience
Owner & Creator – All Tumblers Matter (Chattanooga, TN) Jan 2019 – Present
• Built and scaled a successful e-commerce business from the ground up, serving customers in 8 countries across 3 continents with custom-designed products.
• Implemented robust online operations including a custom website (GoDaddy) and integrated payment systems (Square, PayPal, Facebook Pay), enabling seamless international transactions.
• Designed and executed social media marketing campaigns across platforms, boosting brand engagement and driving continuous sales growth.
• Partnered with top-tier suppliers and utilized Adobe Illustrator and Photoshop to create high-quality, personalized merchandise.
• Provided one-on-one customer consultations and support, ensuring 100% satisfaction and securing repeat business with a 5-star customer rating.
Customer Service Representative – UnitedHealthcare (Remote, Chattanooga, TN) Aug 2023 – Feb 2025
• Assisted Medicare and Medicaid members with benefit navigation, appointment scheduling, and mobile app support, improving access to care for diverse populations including seniors and individuals with disabilities.
• Delivered empathetic, people-first service on every call, resulting in a 98% customer satisfaction score and earning multiple commendations for outstanding support.
• Resolved complex insurance and healthcare inquiries efficiently while strictly adhering to HIPAA regulations and protecting sensitive personal health information.
• Consistently exceeded performance metrics (call quality, handle time, issue resolution) and served as a go-to mentor for new team members adjusting to remote workflows.
Call Center Agent – Concentrix (Remote, Chattanooga, TN) Mar 2023 – Feb 2025
• Managed high-volume inbound call projects for multiple clients (including a major health insurance provider and a tax software company), demonstrating adaptability and quick mastery of new systems.
• Provided exceptional customer service and technical support, maintaining a 95%+ first-contact resolution rate for technical issues and inquiries across all projects.
• Showcased strong problem-solving by troubleshooting account issues, guiding users through software tools (e.g. TurboTax platform support), and ensuring customer satisfaction in each interaction.
• Recognized as a top performer for consistently exceeding targets and proactively contributing to process improvements—including refining knowledge base articles and streamlining call scripts. Certified Nursing Assistant – NHC Chattanooga (Chattanooga, TN) Oct 2017
– Jul 2018
• Delivered compassionate daily care to Alzheimer’s and dementia patients in a long-term care facility, treating each individual with dignity and kindness.
• Monitored patient well-being and assisted with activities of daily living, maintaining meticulous records and supporting nurses with timely status updates.
• Fostered a nurturing environment and built trust with patients and families, often praised for reliability, empathy, and a calm presence under pressure.
• Followed all healthcare protocols and HIPAA guidelines, ensuring patient privacy and safety in every task. Fulfillment Associate (Picker/Packer) – Amazon (Chattanooga, TN) Aug 2013
– Sep 2017
• Consistently exceeded productivity and accuracy targets in a fast-paced fulfillment center, achieving output at 110–120% of goal while maintaining top-tier quality metrics.
• Identified and suggested workflow changes that improved packaging efficiency and safety, contributing to team productivity gains.
• Collaborated with a diverse team to process thousands of orders, demonstrating strong work ethic, teamwork, and adaptability during peak seasons.
• Earned recognition from supervisors for exemplary attendance, process improvements, and a positive attitude.
Additional Experience: Held earlier roles in customer service and sales with companies including TurboTax/Intuit, Optum Health, Pizza Hut, and Long John Silver’s. These positions – ranging from call center support to hospitality service – honed my adaptability, quick learning, and commitment to excellent customer care in every environment. Technical Skills
• Software & Tools: Salesforce CRM, Zendesk, Adobe Illustrator, Adobe Photoshop, Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace, Square POS, PayPal, GoDaddy Web Hosting.
• Data & Analysis: Excel (advanced formulas, PivotTables, macros), Google Sheets, data entry (10,000+ keystrokes/hour with high accuracy), CRM database management, basic SQL knowledge.
• Remote Collaboration: Microsoft Teams, Zoom, Slack, VPN & remote desktop tools, cloud storage (OneDrive, Google Drive).
• Project & Process: Trello, Asana, Agile methodology familiarity, workflow documentation, SOP creation.
• Other: Fluent in English; strong typing speed (~80 WPM); HIPAA & data privacy training; valid Driver’s License. Certifications
• Certified Nursing Assistant (CNA) – Tennessee State Board of Nursing (2018)
• CPR & First Aid Certified – American Red Cross (current)
(Authorized to work in the U.S. for any employer.) Education
• High School Diploma (Early Childhood Education focus) – Chattanooga State Technical Community College, 2010 Completed extensive coursework in early childhood education alongside general studies.
Professional Philosophy
I don’t just work—I transform. I believe that putting people first is the key to any business’s success. Every challenge is an opportunity to innovate, and every interaction is a chance to make someone’s day better. I am driven by empathy, fueled by curiosity, and guided by a personal mission to exceed expectations at every turn. With me on your team, you gain a professional who pours heart and soul into the mission – because I measure my success by the positive impact I leave on people and processes alike.
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