Customer Service Sales Associate

Martell Norris

608-***-**** ************@*****.*** Hutchins, TX 75141

SKILLS

• Forklift Certified

• Sit Down Forklift

• Standup Reach Lift

• Motorized Pallet Jack

• Warehouse Operations

• Shipping and Receiving

• Problem Solving

• Organization

• Supply Restocking

• Customer Service

• Team Collaboration

• Loading and Unloading

• Packaging and picking

WORK HISTORY

Warehouse General Laborer, Ryder April 2025- Current Mckinney, TX

• Load material on and off skids, pallets, and stands.

• Identifies, examines, accepts, rejects and disposes of material used in construction and repair pallets.

• Uses basics processes of inspection/examination procedures for material.

• Operate tools and equipment in performance of work assignments.

• Prepare labels as required.

Stocker, Toys"R"Us, January 2005-July 2008

Madison, WI

• Unloaded deliveries and accurately stocked shelves with toys, games, and other merchandise.

• Maintained a neat and organized sales floor by rotating products, arranging displays, and removing damaged or expired items.

• Monitored stock levels, and assisted with inventory counts and loss prevention efforts.

• Used handheld scanners and stockroom equipment to ensure proper product placement and tracking.

• Supported customer service by assisting shoppers in locating items and providing product information when needed.

• Ensured compliance with all store policies, safety procedures, and company standards. Package Handler, UPS Postal Service, May 2003-December 2004

• Improved package handling efficiency by implementing proper sorting and organizing techniques.

• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.

• Reduced damage rates for packages through careful handling and adherence to safety protocols.

• Proved successful working within tight deadlines and a fast-paced environment. Sales Associate, Bass Pro Shops, July 2002-January 2003

• Prepared merchandise for sales floor by pricing or tagging.

• Answered customer questions about sizing, accessories, and merchandise care.

• Provided positive first impressions to welcome existing, new, and potential customers.

• Rotated stock and restocked shelves to maintain product availability and store appearance. Sales Associate, Bagel Boys Cafe, January 2000-June 2002

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Helped customers locate products and checked store system for merchandise at other sites.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment. EDUCATION

High School Diploma

Hyde Park Academy, Chicago, IL May 2000

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