Customer Service General Manager

REBA A. SMITH

**** ******* ****** **. *****, MO *3115 314-***-**** ********@*******.***

Objective

To obtain a position within the business sector allows me to use my communication, organizational, administrative and managerial skills, assisting an organization reach their goals.

Key Skills

Communication

Customer Service

Accounting

Staff Development & Training

Report & Document Preparation

Spreadsheet & Database Creation

Office Management

Loan processing

Experience

Lucas Heights Apartments Phase Ill St. Louis, MO 2017-Present

Asst General Manager/Asst Property Manager

Assist in day-to-day operations of the property management. Provide direct communication with Sansone Group and assistance to tenants. Maintained inventory necessary for the office and maintenance staff.

Collaborate with property management team to create advertisement materials. Utilize productivity software to generate and deliver communications for tenants and other stakeholders. Supervising community and property management employees, including maintenance crew. Respond to requests from local governments and communities to ensure legal compliance. Assist general manager in all tasks, meetings also various task to keep and maintain a well-managed property and to oversee standardized and compliance with corporate goals. Tasked to maintain budgets, crew management, communications and compliance.

Your Comfort Care/Major League Home Health St. Louis, MO 2012-Present

Personal Care Attendant/Assistant Director

Comply with state and local regulations for home health regulation. Assisting clients with all personal care needs from housing to transportation needs. Organized and managed records that will be needed for all clients and employees. Tasked to comply with all requirements of the office and any training certificates required by the state. Manage employee’s performance and account management for clients. Assisting the director with tasks as needed, meetings, communications, and office management.

Randstad Staffing St. Louis, MO 2004-2012

Data Entry Clerk

Executed daily operations of taxpayers IRS payments made to the bank from letter extraction to data entry. Managed a group of 15 employees within the company as a Team Leader. Utilized communication skills with team members and reported performance levels of the team to permanent staff authorities. Utilized skills in keyboarding and data entry skills to transfer data and import it into another database with accuracy, data security and leadership.

Page 1 of 2

Reba A. Smith

Cass Information Systems St. Louis, MO 2001-2002

Customer Service and Client Representative

Monitored and operated freight bill payments. Mediator to company-client bill arrangements and payments. Operated daily business equipment answering 100's of phone calls and emails efficiently and fast paced.

St. Louis Board of Education St. Louis MO 2001-2002

Substitute Teacher

Prepared lesson plans and IEP’s for students, maintaining classroom efficiency while maintaining classroom order

Constructed graphs and charts for the performance of school and teachers. Involved with all aspects of learning and facilitating.

Smurfit-Stone St. Louis MO 1999 - 2001

Customer Service Representative

Confer with customers by telephone or in person in order to provide information about products and services. Resolved customers service and billing complaints. Maintained accurate records of customer interactions and transactions. Placing orders for the company account and reviewing claim adjustments with dealers. Maintaining a professional relationship with all customers to include a wide range of customer services skills.

Orpack-Stone Herrin, IL 1996-1999

Customer Service Representative

*Orpack-Stone and Smurfit Stone was the same position only a transfer of location

Sunnen Products St. Louis, MO 1993-1996

Customer Service Representative

Confer with customers by telephone or in person in order to provide information about products and services. Resolved customers’ service or billing complaints and placed orders for customers and representatives. Kept records of all customer interactions and transactions and reviewed anu claim adjustments need to the accounts. Efficiently operating all business office equipment.

ITI' Financial Services St. Louis, MO 1990 - 1993

Customer Service Representative

Ensure that a company's or a governmental agency's Internal controls are adequate and appropriate. Prepared and presented the company's financial statements in accordance with generally accepted accounting principles (GAAP).Partnered with internal or external auditors to ensure that internal policies and guidelines around financial reporting mechanisms are functional and adequate. Operating all office equipment, soliciting customers and personal and mortgage loans. Licensed for credit and life insurance.

Education

Truman University Kirksville, MO

(Northeast Missouri State University) B.S Business Administration —Finance &Accounting

1982-1986

References

Available upon request

Contact this candidate